Customer Experience & Support Intern

ASSA ABLOY Global Solutions; Singapore; On-site; SGD 8,900 - 13,000; Full time

Job summary

ASSA ABLOY Global Solutions, a global leader in access solutions, is offering a Customer Service Intern position in Singapore. The role supports the customer service team by handling inquiries, coordinating service requests, and ensuring a positive customer experience in a retail environment.

You will assist walk-in customers with product exchanges and key services, provide product information and warranty support, perform quality checks, and help with service reports and administrative

Qualifications

• Interest in customer service and retail sector.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Customer-focused with a proactive attitude.

Responsibilities

• Assist walk-in customers with product exchanges and safe key services.
• Provide customers with product information, warranty support, and service-related assistance.
• Perform quality checks on products to ensure they meet company standards.
• Maintain accurate records of product quality log.
• Provide basic technical support and assist with sales enquiries.
• Support the preparation of customer service reports and cash sales receipts.
• Provide administrative support to both the Customer Service and Operations teams.
• Support ad hoc projects and other duties as assigned.

Skills

Customer service mindset

Excellent communication

Teamwork

Organizational skills

Attention to detail

Customer-focused

Job description

ASSA ABLOY Global Solutions, a global leader in access solutions, is offering a Customer Service Intern position in Singapore. The role supports the customer service team by handling inquiries, coordinating service requests, and ensuring a positive customer experience in a retail environment.

You will assist walk-in customers with product exchanges and key services, provide product information and warranty support, perform quality checks, and help with service reports and administrative