Customer Experience & Support Intern

Record UK Ltd; Singapore; On-site; SGD 17,000 - 28,000; Part time

Job summary

The ASSA ABLOY Group, including Yale brand, is seeking a Customer Service Intern to support the customer service team in handling inquiries and coordinating service requests at our Singapore location. This role provides exposure to after-sales processes and administrative coordination within the retail marketing environment.

You will assist customers with product information, warranty support, and service-related inquiries, while gaining experience in quality checks and record-keeping to ensure

Qualifications

• Must have strong interest in customer service and retail sector.
• Excellent written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills and attention to detail.
• Customer-focused with a proactive attitude.

Responsibilities

• Assist walk-in customers with product exchanges and safe key duplication services.
• Provide customers with product information, warranty support, and service-related assistance.
• Perform quality checks on products to ensure they meet company standards.
• Maintain accurate records of product quality log.
• Provide basic technical support and assist with sales enquiries.
• Support the preparation of customer service reports and cash sales receipts
• Provide administrative support to both the Customer Service and Operations teams.
• Support ad hoc projects, business initiatives, and other duties as assigned.

Skills

Customer service interest

Communication skills

Teamwork

Organizational skills

Customer-focused

Job description

The ASSA ABLOY Group, including Yale brand, is seeking a Customer Service Intern to support the customer service team in handling inquiries and coordinating service requests at our Singapore location. This role provides exposure to after-sales processes and administrative coordination within the retail marketing environment.

You will assist customers with product information, warranty support, and service-related inquiries, while gaining experience in quality checks and record-keeping to ensure