Customer Service Intern

InternSG; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

InternSG is seeking a customer-centric specialist based in Singapore to support multi-channel inquiries about health tech products. You will greet customers in showrooms, demonstrate CGMS and monitors, and guide users through app pairing and device calibration.

You will document feedback in CRM, escalate issues to QA, and coordinate logistics for deliveries and medical rentals, ensuring smooth service experiences for elderly users and caregivers.

Responsibilities

• Managing inquiries across WhatsApp, phone, live chat and email about product features, orders and returns.
• Welcoming walk-in customers and demonstrating CGMS, oxygen concentrators, ECG monitors and BP monitors.
• Assisting non-technical users with app pairing, device calibration and basic navigation.
• Documenting feedback, warranty claims and returns in the CRM and escalating complex issues to QA.
• Coordinating with logistics on deliveries and medical rental drop-offs.

Job description

Key Responsibilities & Daily Tasks

1. Omnichannel Support

   • Managing incoming inquiries across WhatsApp, phone hotlines, live web chat, and email regarding product features, order statuses, warranty registrations, and return/exchange policies.

2. Showroom Consultation & Product Demos

   • Welcoming walk-in customers at BUZUD showrooms (such as Raffles Hospital or Novena Square 2 locations).

   • Demonstrating smart home-health devices like Continuous Glucose Monitoring Systems (CGMS), oxygen concentrators, ECG heart monitors, and blood pressure monitors.

3. Technical Guidance & App Troubleshooting

   • Assisting non-technical users—often elderly patients or family caregivers—with mobile app pairing (iOS/Android), device calibration, and basic software navigation.

4. Issue Escalation & CRM Logging

   • Documenting feedback, warranty claims, and return requests in the CRM system.

   • Escalating complex hardware or technical defect issues to quality assurance and technical support teams.

5. Logistics Coordination

   • Tracking order status and liaising with the logistics team on equipment deliveries or medical rental drop-offs (e.g., oxygen concentrators).