Customer Service Assistant / Executive / Supervisor

ROFFE INTERNATIONAL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

BUZUD showroom in Singapore is seeking a Customer Service Assistant to be the frontline touchpoint for our medical technology solutions. You will assist seniors and caregivers with device setups, manage inquiries across phone, WhatsApp, email and walk-ins, and support showroom operations.

You will explain health devices (CGMS, oxygen concentrators, blood pressure monitors), guide app pairing, handle after-sales tasks, maintain CRM records, coordinate equipment rentals and deliveries with

Qualifications

• Diploma or degree in business, hospitality, healthcare management, or related fields.
• 1–3 years in frontline retail customer service or hospitality.
• Healthcare, medical devices, or consumer electronics experience preferred.
• Comfortable explaining health hardware and mobile app features to non-technical users.

Responsibilities

• Omnichannel customer support and inquiry management across phone, WhatsApp, email, and walk-ins.
• Explain medical devices (CGMS, oxygen concentrators, BP monitors) and guide app pairing/ calibration.
• After-sales support including orders, returns, exchanges, and warranty registrations.
• CRM maintenance and coordination with internal teams for complex cases.

Skills

Empathy

Active listening

Patience

Communication

Education

Diploma or degree in Business/Hospitality/Healthcare Management or related field

Job description

Job Purpose

As a Customer Service Assistant, you serve as a primary touchpoint for BUZUD's medical technology solutions. Operating out of the showroom, you provide frontline customer care, assist users (especially seniors and caregivers) with health-tech device setups, and support showroom operations and care logistics.

Key Responsibilities

1. Customer Support & Inquiry Management

• Omnichannel Communication: Manage incoming queries via phone, WhatsApp, email, and walk-in visitors in a warm, professional manner.

• Product & Tech Guidance: Explain medical devices (e.g., Continuous Glucose Monitoring Systems [CGMS], oxygen concentrators, blood pressure monitors) and guide users through app pairing (iOS/Android) and device calibration.

• After-Sales Support: Assist with order processing, returns, exchanges, and warranty registrations.

• CRM Maintenance: Log all interactions, feedback, and support tickets accurately within the CRM system.

2. Retail Operations & Showroom Experience

• Maintain an immaculate showroom environment adhering to brand standards.

• Conduct live, hands-on product walkthroughs for customers.

• Monitor retail inventory, handle stock display, and request stock replenishment as needed.

• Process point-of-sale (POS) transactions (cash and cashless payments).

3. Care Coordination & Administration

• Coordinate equipment rentals (e.g., oxygen concentrators) and delivery/collection schedules with patients, families, and healthcare partners (e.g., AIC).

• Liaise with internal technical support, logistics, and sales teams to resolve complex cases.

4. Compliance & Advisory

• Comply strictly with PDPA (Personal Data Protection Act) regulations when handling sensitive personal health data.

• Recommend relevant accessories or consumables (e.g., test strips, sanitizers) based on customer needs.
  

Requirements & Qualifications

Education

Diploma or Degree in Business, Hospitality, Healthcare Management, or related fields.

Experience

1-3 years in frontline retail customer service or hospitality. Prior experience in healthcare, medical devices, or consumer electronics is preferred.

Tech Skills

Comfortable explaining health hardware and mobile app features to non-technical users (especially elderly clients).

Attributes

Strong empathy, active listening, patience, and ability to handle high-touch situations calmly.