Customer Support Associate (12 months contract - convertible)

NHG Population Health; Singapore; On-site; SGD 31,000 - 42,000; Full time

Benefits offered by this job

AWS

Performance bonus

Medical and dental insurance

Contract renewals possible

Job summary

NHG Population Health is seeking a Customer Support Associate to be the friendly first contact for customers. You will handle inquiries via phone, email and live chat, offering warm, accurate service and helping customers access care.

You’ll collaborate across departments to resolve issues, thrive in a busy team, and contribute to a stronger patient experience. Prior healthcare or call-centre exposure is a plus; Mandarin/Malay/Tamil language skills are advantageous.

Qualifications

• O'/'A' Levels or Polytechnic Diploma.
• 1 year of customer service, call centre, or healthcare experience is a plus.
• Ability to converse in Mandarin, Malay, or Tamil is advantageous.

Responsibilities

• Handle enquiries and appointment requests via phone, email, and live chat.
• Provide timely, accurate and warm service that makes customers feel heard.
• Be a problem solver by coordinating with other departments for resolutions.
• Be a strong team player in a fast-paced, dynamic environment.
• Help enhance the overall customer experience.

Skills

Clear communication

Active listening

Typing speed

Multilingual ability

Customer service experience

Education

O' / A' Levels or Polytechnic Diploma

Job description

What you'll do as a Customer Support Associate!

Serving as the voice of our institution, you play an integral role to support the health and well-being of our community. Join a team that values your voice, invests in your growth, and gives you the support you need to succeed.

As Customer Support Associate, you'll be the friendly and reassuring first point of contact for customers. You will:

Handle enquiries and appointment requests via phone, email, and live chat

• Provide timely, accurate and warm service that makes customers feel heard
• Deepen your sense of empathy as every interaction you make helps someone access the healthcare they need
• Be a problem solver by working across various departments to ensure smooth and efficient issue resolution
• Be a strong team player and able to work in a fast-paced and dynamic environment
• Play a key role in enhancing our overall customer experience

Convenient location: Situated at Innovate @Ubi (formerly known as StarHub Green) -just minutes from MacPherson MRT.

What You Bring

• Clear and confident communication with excellent phone etiquette.
• Service-oriented mindset, active listening skills and a desire to help others.
• Proficient typing speed and able to coordinate and toggle between various systems.
• Willingness to work a 5.25-day week (alternate half-day Saturdays).
• 1 year of customer service or call centre or healthcare experience is a plus.
• Ability to converse in other languages (Mandarin/Malay/Tamil) is highly advantageous as you may be required to handle non-English speaking callers.

What We offer

• Competitive salary with AWS + performance and variable bonus.
• Comprehensive medical, dental and insurance coverage.
• 12-month contract, renewable or convertible to permanent, subject to your performance.

Your Qualifications

• 'O'/'A' Levels or Polytechnic Diploma.
• Candidates with more experience may be considered for a Senior Customer Support Associate position.

Join Us and Grow Your Career with Purpose

If you're passionate about helping others and want to be part of a caring and dynamic healthcare team, we'd love to meet you.