Customer Service Intern

Buzud Pte Ltdbuzud.com; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

BUZUD in Singapore seeks a customer support specialist to manage omnichannel inquiries and showroom demonstrations for smart home-health devices. You will assist customers with app pairing, device calibration, and basic software navigation, ensuring smooth experiences.

Responsibilities include logging feedback in the CRM, escalating complex issues to QA, and coordinating deliveries with logistics for medical equipment. Walk-in and remote support are both part of the role.

Qualifications

• Experience assisting customers across multiple channels (WhatsApp, phone, email, live chat).
• Ability to guide users through app pairing and basic device calibration.
• Experience logging customer feedback and requests in a CRM system.
• Willingness to coordinate deliveries and returns with logistics teams.

Responsibilities

• Handle omnichannel inquiries about product features, orders, warranties, and returns.
• Welcome customers in BUZUD showrooms and provide product demonstrations.
• Provide technical guidance and assist non-technical users with apps and devices.
• Log issues, warranty claims, and returns in the CRM; escalate when needed.
• Coordinate with logistics for deliveries and medical rental drop-offs.

Skills

Omnichannel Support

Showroom Consultation

Product Demonstrations

Tech Troubleshooting

CRM Documentation

Logistics Liaison

Job description

Key Responsibilities & Daily Tasks

1. Omnichannel Support

   • Managing incoming inquiries across WhatsApp, phone hotlines, live web chat, and email regarding product features, order statuses, warranty registrations, and return/exchange policies.

2. Showroom Consultation & Product Demos

   • Welcoming walk-in customers at BUZUD showrooms (such as Raffles Hospital or Novena Square 2 locations).

   • Demonstrating smart home-health devices like Continuous Glucose Monitoring Systems (CGMS), oxygen concentrators, ECG heart monitors, and blood pressure monitors.

3. Technical Guidance & App Troubleshooting

   • Assisting non-technical users—often elderly patients or family caregivers with mobile app pairing (iOS/Android), device calibration, and basic software navigation.

4. Issue Escalation & CRM Logging

   • Documenting feedback, warranty claims, and return requests in the CRM system.

   • Escalating complex hardware or technical defect issues to quality assurance and technical support teams.

5. Logistics Coordination

   • Tracking order status and liaising with the logistics team on equipment deliveries or medical rental drop-offs (e.g., oxygen concentrators).