Retail Assistant

ROFFE INTERNATIONAL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

BUZUD in Singapore seeks a Retail Sales Associate / Health-Tech Specialist to deliver a consultative sales experience with live product demonstrations and assistance with mobile app onboarding. The role requires guiding customers, including seniors, on health metrics and app usage.

You will also handle showroom operations, basic tech support, and after-sales inquiries, ensuring a clean, fully functional display and accurate stock levels.

Qualifications

• GCE O'Level, NITEC, Higher NITEC or Diploma required.
• 1–3 years in retail sales, customer service or hospitality; healthcare/wellness retail valued.
• Comfort with smartphones apps and health devices; tech-savvy.
• Ability to work retail hours, including weekends and rotating shifts.

Responsibilities

• Consultative sales & product demonstrations by greeting visitors and performing live demos.
• Assist with mobile app onboarding, Bluetooth pairing, and basic troubleshooting.
• Showroom operations: handle cash transactions, maintain showroom, manage stock, and log customer feedback in CRM.

Skills

Empathy

Active listening

Patience

Customer service

Education

GCE O Level / Diploma

Tools

Mobile apps

Smart health devices

Job description

Company Overview

BUZUD is a Singapore-headquartered medical technology brand committed to providing intelligent healthcare solutions and wearable monitoring devices. We empower individuals—from young tech enthusiasts to seniors and caregivers—to manage their personal wellness through continuous monitoring devices, smart hardware, and accessible health applications.

Role Summary

As a Retail Sales Associate / Health-Tech Specialist, you are the face of BUZUD’s medical technology showroom. Going beyond standard transactions, you will deliver a consultative sales experience by conducting live product demonstrations, assisting with mobile app onboarding, and helping customers find tailored home healthcare and wellness solutions.

Key Responsibilities

1. Consultative Sales & Product Demonstrations

• Greet walk-in visitors, seniors, and caregivers, actively listening to understand their personal health and wellness needs.

• Conduct live, engaging product demonstrations (e.g., explaining Continuous Glucose Monitors (CGM), ECG smart rings, blood pressure monitors, and oxygen concentrators).

• Meet and exceed individual and store sales targets by proactively cross-selling and upselling complementary health accessories or packages.

2. Tech Support & Customer Onboarding

• Assist customers with initial device setup, app pairing, bluetooth calibration, and basic technical troubleshooting.

• Patiently guide non-technical users and elderly clients on how to read health metrics and navigate health applications.

• Handle after-sales inquiries, product warranties, exchanges, and equipment rental setups.

3. Showroom Operations & Inventory

• Process cash and cashless POS transactions accurately.

• Maintain an immaculate, high-end showroom floor, ensuring all interactive display units are fully charged, clean, and functional.

• Monitor stock levels on the retail floor, assist in stockroom replenishment, and participate in regular inventory stock takes.

• Log customer feedback and recurring technical issues into the CRM system to inform management of product trends.

Requirements & Qualifications

• Education: GCE 'O' Level, NITEC, Higher NITEC, or Diploma.

• Experience: 1 to 3 years of experience in retail sales, customer service, or hospitality. Experience in medical devices, consumer electronics, or healthcare/wellness retail is a strong advantage.

• Tech Savviness: High comfort level operating and explaining mobile apps and smart health hardware.

• Soft Skills: Strong empathy, active listening, and exceptional patience—especially when assisting elderly customers.

• Work Schedule: Willingness to work retail hours, including weekends and rotational shifts.