Customer Service & Field Operations Coordinator

NXGEN; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NXGEN is seeking an experienced Customer Service Officer in Singapore to strengthen customer service operations. The role focuses on handling inquiries, coordinating with engineers for maintenance, and ensuring timely follow-up of service requests to enhance customer satisfaction.

The ideal candidate will excel in communication, organization, and stakeholder management, and will support multiple departments to deliver seamless service experiences in a fast-paced environment.

Qualifications

• Service-oriented mindset with a passion for delivering exceptional customer experiences.
• Strong communication, relationship-building, and stakeholder management skills.
• Excellent organizational and scheduling capabilities with attention to detail.
• Demonstrates initiative, accountability, and a proactive approach to problem-solving.
• Able to work effectively in a dynamic environment and manage multiple priorities simultaneously.
• Composed, resilient, and professional when handling challenging customer situations.
• Collaborative team player with the ability to foster positive working relationships across all levels of the organization.
• Customer-focused, dependable, and committed to continuous improvement.

Responsibilities

• Answer calls professionally regarding our products and services.
• Be attentive and apprehend customer's feedback accurately.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Build a relationship with clients.
• Maintains open communication within the team, engineers and inter-department.
• Preparation of reports on a timely basis.
• Correspond clear replies to customer's emails.
• Schedule and assign engineers for activities including but not limited to preventive maintenance, incidents and service requests.

Skills

Customer service

Communication

Scheduling

Stakeholder management

Teamwork

Problem-solving

Job description

NXGEN is seeking an experienced Customer Service Officer in Singapore to strengthen customer service operations. The role focuses on handling inquiries, coordinating with engineers for maintenance, and ensuring timely follow-up of service requests to enhance customer satisfaction.

The ideal candidate will excel in communication, organization, and stakeholder management, and will support multiple departments to deliver seamless service experiences in a fast-paced environment.