Customer Service & Operations Assistant

NEXUS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

Nexus Management Services Pte. Ltd. is seeking a Customer Service Assistant to support day-to-day operations at our Jurong East office. You will handle inquiries via email and phone, coordinate with warehouse and logistics, and prepare order documentation.

This role requires initiative, reliability, and familiarity with Excel. You will generate invoices, assist with inventory reports, and maintain data accuracy in internal systems while providing seamless customer service.

Qualifications

• GCE O Level qualification.
• Proficient with Excel functions such as VLOOKUP, PivotTables, and data linking.
• Independent, proactive and positive attitude.
• Willing to provide operations support as needed.

Responsibilities

• Handle customer inquiries via email, phone, and other channels in a timely and professional manner.
• Coordinate closely with warehouse and logistics teams to ensure accurate order processing and delivery.
• Prepare and manage documentation for customer orders, billing, and inventory.
• Generate billing invoices and assist with inventory and order reports.
• Maintain accurate data entry in internal systems (customer and warehouse management).
• Resolve customer issues effectively or elevate when required.
• Support daily operations and perform ad-hoc duties as assigned

Skills

Independent

Proactive

Positive attitude

Education

GCE O Level

Tools

Excel

Job description

Nexus Management Services Pte. Ltd. is seeking a Customer Service Assistant to support day-to-day operations at our Jurong East office. You will handle inquiries via email and phone, coordinate with warehouse and logistics, and prepare order documentation.

This role requires initiative, reliability, and familiarity with Excel. You will generate invoices, assist with inventory reports, and maintain data accuracy in internal systems while providing seamless customer service.