Customer Service Export Executive

Sika AG; Singapore; On-site; SGD 54,000 - 71,000; Full time

Job summary

SIKA (SINGAPORE) PTE LTD is seeking a detail-oriented Export Customer Service professional to manage third-party export and inter-company orders. You will ensure accurate documentation, coordinate with forwarders and sales teams, and support timely global deliveries.

The role requires 2–5 years in sea freight forwarding or export customer service, strong Incoterms knowledge, and proficiency in SAP and MS Office.

Qualifications

• Diploma in Logistics, Supply Chain Management, or related discipline.
• 2–5 years experience in sea freight forwarding or export customer service.
• Strong knowledge of Incoterms, customs procedures, and bill of lading surrenders.
• Proficient SAP and MS Office skills.

Responsibilities

• Process third party export and inter-company orders and coordinate with customers, forwarders, sales and supply chain.
• Address customer inquiries and concerns related to orders.
• Coordinate with Supply Chain and logistics to ensure timely delivery and dispatch.
• Review shipping documentation for accuracy and compliance with regulations.

Skills

Interpersonal communication

Attention to detail

English communication

Customer service

Education

Diploma in Logistics

Diploma in Supply Chain Management

Diploma in International Business

Tools

SAP

MS Office

Job description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 103countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 33,000 employees, the company generated sales of CHF 11.20billion in 2025.

SIKA (SINGAPORE) PTE LTD established in 1978 is a wholly owned company of Sika AG in Switzerland and a member of the Sika Group of Companies.

The principal activities of the company are manufacturing, trading, and supply of specialty construction chemicals in the building and construction industry.

Over the years we have successfully established our technical assistance, services, and product solutions for various projects in different sectors.

Job Description

Key Responsiblities:

• Responsible for processing third party export and inter-company orders, maintaining communication and operational link between customers, forwarders, sales team and supply chain. Ensure shipments are booked, documented and dispatched seamlessly according to international compliance standards

Customer Account Management

• Ensure seamless order processing and fulfillment to meet customer satisfaction.
• Address customer inquiries and concerns related to orders.

Supply Chain and Logistics Coordination

• Collaborate with Supply Chain to facilitate the timely delivery of goods from factories.
• Liaise with logistics and forwarder on outbound shipping arrangements.
• Evaluate and select freight rates, and coordinate vessel schedules for efficient transportation.

Export Shipping Documentation Coordination

• Counter check the accuracy and completeness of shipping documentation sent to customers.
• Stay informed about international shipping regulations and compliance.

Financial and Administrative Control

• Execute customer onboarding protocols
• Seeking order release approval from finance

Sales Data and Reporting

• Generate sales analytics data and reports to sales team and management.
• The ideal candidate is to possess a good understanding of shipping regulations, Incoterms, and customs procedures to prevent service failures and ensure timely global delivery

Core Competencies

• Interpersonal communication
• Strong verbal and written English skills to coordinate across diverse international cultures.
• Meticulous accuracy
• Sharp attention to detail to minimize documentation discrepancies and prevent costly customs hold-ups.

Qualifications

• Education: Diploma in Logistics, Supply Chain Management, International Business, or a related discipline.
• Experience: Minimum 2-5 years experience in sea freight forwarding or export customer service
• Technical Proficiencies: Extensive working knowledge of SAP and standard MS Office.
• Trade Knowledge: Strong, practical expertise in Incoterms, global custom procedures, and bill of lading surrenders

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.