Customer Service Executive [SAS]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 32,000 - 46,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking a diligent Administrative & Front Counter Support to provide professional customer service at the reception, manage inquiries, and support day-to-day office operations in Singapore.

You will handle cash and non-cash payments, process sales and POS transactions, and assist with data entry, file management, and mail administration to ensure smooth office functioning.

Qualifications

• Customer service and front-desk interactions at reception.
• Accurate data entry and record-keeping using internal systems.
• Ability to process payments and handle POS transactions.
• Familiarity with external submissions via IRAS, HDB and CEA platforms.

Responsibilities

• Provide professional customer service to visitors, clients and staff.
• Attend to walk-in visitors, emails and phone enquiries and route to the right personnel.
• Process administrative documents and transactions accurately and efficiently.
• Handle payments including cash, cheque and electronic payments.
• Process merchandise sales and operate the POS system.
• Perform data entry and maintain records in company systems.
• Open and close office, manage mail and maintain office equipment.

Skills

Customer service

Communication

Multitasking

Data entry

Tools

REMSPlus2

Admin Module

e-Submission platforms

IRAS

HDB

CEA systems

NETS

POS system

Job description

Customer Service & Front Counter Support

Provide professional and timely customer service to salespersons, clients and visitors at the customer service or reception counter.

Attend to walk-in visitors, email correspondence and telephone enquiries, and direct enquiries to the appropriate personnel where required.

Process administrative documents and transactions accurately and efficiently.

Handle payments including cash, cheque and electronic/online payments, in accordance with company procedures.

Process merchandise sales and operate the Point-of-Sale (POS) system.

Administrative & System Support

Perform accurate data entry and maintain records using the company's internal systems, including REMSPlus2, Admin Module and e-Submission platforms.

Process relevant submissions and transactions through external platforms, including IRAS, HDB and CEA systems, where applicable.

Operate and maintain familiarity with office equipment and systems, including NETS/credit card terminals, photocopiers and computer terminals at the shared/free-seating area.

Office & Mail Administration

Prepare outgoing correspondence and arrange for mail to be franked and deposited with SingPost.

Receive, sort and distribute incoming mail to the relevant personnel or departments.

Support the opening and closing of the office, meeting rooms and training rooms according to established procedures.

Other Responsibilities

Assist with general administrative and operational tasks to support the smooth running of the office.

Perform other relevant duties and ad hoc assignments as assigned by the supervisor or management.