Service Ambassador

Propnex; Singapore; On-site; SGD 2,500 - 3,500; Full time

Benefits offered by this job

Conducive Work Environment

Opportunities for Growth and Progress

Annual Leave up to 21 days

Festive Leave of 3 days

Birthday Leave and Benefit

Medical and Insurance Benefit

Dress Code : Smart Casual

Job summary

Propnex is seeking a customer service/administrative associate to support our reception and service counter at Toa Payoh. You will assist clients and salespersons, process documents, handle payments, and operate the POS system in a busy environment.

You will perform data entry across in-house and external systems, respond to walk-ins, emails and calls, and manage mail and deposits. The role requires multitasking, good communication, and readiness for immediate start.

Qualifications

• GCE O Level and above.
• Preferably some work experience in customer service.
• Excellent phone etiquette and communication skills.
• Ability to multitask and handle high volume of customers efficiently.
• Computer literate in Microsoft Office.
• Preference for candidates available immediately or on short notice.

Responsibilities

• Serve salespersons or clients at the customer service or reception counter.
• Process documents and collect payments; operate POS and related equipment.
• Data entry using in-house REMSPlus2, Admin module, e-submission and external systems (IRAS, HDB, CEA).
• Handle walk-ins, emails and telephone enquiries.
• Open/close office and meeting/training rooms.
• Perform ad-hoc duties as assigned.
• Manage mail and deposits at SingPost.
• Organise mail distribution.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Microsoft Office

Immediate availability

Education

GCE O Level and above

Tools

Microsoft Office

Job description

Responsibilities

• 1. The primary role is to serve oursalespersons or clients at the customer service counter or reception counter.
• 2. Process documents, collect commission (cash, cheque or online payments), sale of merchandise, use POS system, handle office equipment (nets/credit card machine, copier machines and computer terminals at the free seating area).
• 3. Data entry using our in-house systems(REMSPlus2, Admin module, e-submission) and using external systems (IRAS, HDB, CEA).
• 4. Manage walk-ins, emails and telephone enquiries.
• 5. Frank mail and deposit at SingPost.
• 6. Collect and distribute mail.
• 7. Open and close the office, meeting rooms and training rooms.
• 8. Perform any other adhoc duties as and when assigned.

Requirements

• 1. GCE O Level and above.
• 2. Preferably someone who has work experience in customer service duties.
• 3. Excellent phone etiquette and possess good communication skills.
• 4. Ability to multitask and handle high volume of customers efficiently.
• 5. Computer literate in Microsoft Office.
• 6. Preference will be given to candidates who are available immediately or within short notice.

Benefits

• 1. Conducive Work Environment
• 2. Opportunities for Growth and Progression
• 3. Annual Leave up to 21 days
• 4. Festive Leave of 3 days
• 5. Birthday Leave and Benefit
• 6. Medical and Insurance Benefit
• 7. Dress Code : Smart Casual

Other Information

• Working Location : Toa Payoh, (HDB Hub near Toa Payoh MRT Station)
• 5-days work week, Monday and Friday : 8.30am to 5.30pm, 9.00am to 6.00pm, 9.30am to 6.30pm, or 10.00am to 7.00pm (With 1 Hour Break)

We regret that only shortlisted applicants will be notified.