Customer Service Executive (RFQ/Costing analysis/Semiconductor/SAP) CC9

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

TRUST RECRUIT PTE. LTD.

is seeking a proactive Customer Relations and RFQ Coordinator to manage inquiries, RFQs, quotations, orders, and billing documentation for B2B clients. You will liaise with customers from initial enquiry through to project discussions, support quotations, coordinate delivery, and ensure accurate documentation and timely service across semiconductor/electronics manufacturing contexts.

Qualifications

• Diploma in Business Administration or related discipline required.
• Experience with B2B customer engagements and managing new RFQs from enquiry to quotation.
• Proven ability to coordinate projects and discussions with stakeholders.
• Experience in semiconductor/electronics or related manufacturing is preferred.
• Proficient in Excel for costing analyses, pricing calculations and quotations.

Responsibilities

• Manage customer enquiries, RFQs, quotations, order processing, and billing documentation.
• Liaise with B2B customers on new RFQs, gather requirements, and coordinate discussions for new projects.
• Support the quotation process from initial enquiry through to order confirmation.
• Coordinate order fulfilment and ensure timely delivery to customers.
• Handle customer complaints, delivery issues, returns (RMA), and service-related enquiries.
• Support contract administration and customer documentation requirements.
• Coordinate samples, catalogues, and marketing materials fulfilment.
• Prepare service performance and related reports.
• Liaise with internal teams to ensure smooth and timely execution of orders and projects.
• Participate in inventory stock takes and perform other ad-hoc duties.

Skills

B2B customer-facing

RFQ handling

Quotation support

Project coordination

Communication skills

Time management

Organisational skills

Independent and proactive

Customer documentation

Education

Diploma in Business Administration or related

Tools

Microsoft Excel

Job description

Responsibilities

• Manage customer enquiries, RFQs, quotations, order processing, and billing documentation.

• Liaise directly with B2B customers on new RFQs, gather and clarify requirements, and coordinate discussions for new projects.

• Support the quotation process from the initial customer enquiry through to order confirmation.

• Coordinate order fulfilment and ensure timely delivery to customers.

• Handle customer complaints, delivery issues, returns (RMA), and service-related enquiries.

• Support contract administration and customer documentation requirements.

• Coordinate the fulfilment of samples, catalogues, and marketing materials.

• Prepare service performance, customer complaint, and related reports.

• Liaise with internal teams to ensure smooth and timely execution of customer orders and projects.

• Participate in inventory stock takes and perform other ad-hoc duties as assigned.

Requirements

• Diploma in Business Administration, Business Management, or a related discipline.

• Relevant B2B customer-facing experience, preferably with exposure to new projects and customer enquiries from the initial stage.

• Hands‑on experience handling new RFQs, including gathering and clarifying customer requirements, coordinating project discussions, and supporting quotations from the initial enquiry stage.

• Experience in the semiconductor, electronics, or related electronic manufacturing industry is preferred.

• Proficient in Microsoft Excel, with experience in costing analysis, pricing calculations, and quotation preparation.

• Strong communication and customer coordination skills, with good attention to detail.

• Independent, proactive, and able to follow up effectively with customers and internal stakeholders.

• Strong time management and organisational skills.