Customer Service Executive - Order Management & Delivery

Job Express Services Pte Ltd.; Singapore; On-site; SGD 25,000 - 42,000; Full time

Job summary

Job Express Services Pte Ltd is hiring a Customer Service Executive to join the Jurong East team. The role covers processing orders, sample approvals, updating delivery schedules and maintaining strong customer relationships.

Work hours are Mon-Fri 8:30am-5:30pm, with a basic salary up to SGD 3,500 monthly. The candidate will handle inquiries, complaints, delivery issues, and order changes, while ensuring accurate SAP updates and smooth coordination with internal teams and external partners.

Qualifications

• Minimum 1 year of experience in customer service.
• Bilingual is preferred.
• Entry-level candidates are welcome.

Responsibilities

• Process and confirm customer orders, manage sample approvals and update delivery schedules.
• Handle enquiries, complaints, delivery issues, order changes and stock updates.
• Prepare and maintain DOs, invoices and shipping docs; update SAP records accurately.
• Coordinate with Sales, Purchasing, Logistics, Finance, Warehouse, suppliers and freight forwarders.
• Support audits, reports and management requests related to orders and service performance.

Skills

Customer service

SAP

Tools

SAP

Job description

Job Express Services Pte Ltd is hiring a Customer Service Executive to join the Jurong East team. The role covers processing orders, sample approvals, updating delivery schedules and maintaining strong customer relationships.

Work hours are Mon-Fri 8:30am-5:30pm, with a basic salary up to SGD 3,500 monthly. The candidate will handle inquiries, complaints, delivery issues, and order changes, while ensuring accurate SAP updates and smooth coordination with internal teams and external partners.