Customer Service Executive(near Gul Circle MRT)

OAKTREE CONSULTING; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

OakTree Consulting is seeking a logistics coordinator in Singapore to handle import/export shipping documentation across land, air and sea. You will liaise with forwarding agents, clients and warehouse to ensure on-time shipments and accurate invoicing.

The role requires a diploma or higher in logistics, 1–3 years’ shipping experience, and proficiency with MS Excel, Word and Navision 365. Knowledge of INCOTERMS and HS codes is preferred.

Qualifications

• Diploma or higher in logistics or supply chain.
• 1–3 years of relevant shipping experience.
• Knowledge of MS Excel, Word and Navision 365; document control.
• Proficient in handling shipping documents and INCOTERMS.
• Customer service skills.
• Knowledge of HS codes; Strategic Goods Control preferred.

Responsibilities

• Process import/export shipping documents (land/air/sea).
• Coordinate with forwarding agents, clients and warehouse.
• Ensure on-time delivery and billing of invoices.
• Handle client inquiries including tracking shipments.
• Prepare quotations, sales forecasts and presentations.
• Generate price lists and update sales team with principals' info.
• Engage with customers, suppliers, financiers and internal teams.
• Provide admin support and data entry as required.

Skills

Customer service

Communication skills

Attention to detail

Data entry

Education

Diploma or higher in Logistics / Supply Chain

Tools

MS Excel

MS Word

Microsoft Dynamics Navision 365

Job description

Job Scope

• Handle and prepare import and export shipping documentation (Land/Air/Sea Freight)
• Liaise with forwarding agents, clients, and the warehouse department.
• To make sure clients' goods are sent on time and send billing of the invoices.
• Responsible for clients' inquiries such as tracking and tracing shipments.
• In charge of administration matters relating to the Air and Sea operation set-up.
• The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.
• The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
• Generate and review sales quotations, order processing, and invoicing.
• Review customer sales orders, proposals, purchase orders, and related information.
• Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.
• Generate price list for sales team, based on information from principals. Monitor &update sales team with relevant information from principals.
• Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.
• Provide admin support where necessary.e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

• Min. Diploma and above in logistics/ Supply Chain or equivalent
• At least 1-3 years of relevant shipping experience
• Knowledge of MS Excel, Words, Microsoft Dynamic Navision 365 and control of documents.
• Proficient in handling shipping documents and familiar with INCOTERMS
• Have customer service skills.
• Have knowledge of HS code and Strategic Goods Control preferred.