Customer Service Executive(near Gul Circle MRT)

OAKTREE CONSULTING; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

OAKTREE CONSULTING in Singapore seeks a logistics coordinator to manage import/export documents for air, land and sea freight. You will coordinate with forwarders, clients and warehouse staff to ensure timely shipments and accurate invoicing.

Ideal candidates have 1–3 years shipping experience, a Diploma in logistics, and proficiency in MS Excel/Word and Navision 365. Knowledge of HS codes and Incoterms is a plus, with strong customer service skills required.

Qualifications

• Diploma or higher in logistics/supply chain.
• 1–3 years shipping experience preferred.
• Proficient with MS Excel and MS Word; basic Navision Navision 365 knowledge.

Responsibilities

• Handle import/export shipping documentation (Land/Air/Sea).
• Liaise with forwarding agents, clients and warehouse team.
• Ensure timely dispatch of goods and billing accuracy.

Skills

Customer service

Shipping documentation

HS code knowledge

Incoterms

Education

Diploma in logistics or supply chain

Tools

MS Excel

MS Word

Microsoft Dynamics Navision 365

Job description

Job Scope

• Handle and prepare import and export shipping documentation (Land/Air/Sea Freight)
• Liaise with forwarding agents, clients, and the warehouse department.
• To make sure clients' goods are sent on time and send billing of the invoices.
• Responsible for clients' inquiries such as tracking and tracing shipments.
• In charge of administration matters relating to the Air and Sea operation set-up.
• The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.
• The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
• Generate and review sales quotations, order processing, and invoicing.
• Review customer sales orders, proposals, purchase orders, and related information.
• Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.
• Generate price list for sales team, based on information from principals. Monitor &update sales team with relevant information from principals.
• Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.
• Provide admin support where necessary.e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

• Min. Diploma and above in logistics/ Supply Chain or equivalent
• At least 1-3 years of relevant shipping experience
• Knowledge of MS Excel, Words, Microsoft Dynamic Navision 365 and control of documents.
• Proficient in handling shipping documents and familiar with INCOTERMS
• Have customer service skills.
• Have knowledge of HS code and Strategic Goods Control preferred.