Showroom Customer Experience Specialist

ENDO HOMES PTE. LTD.; Singapore; On-site; SGD 25,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Medical benefits

CPF contributions

Job summary

Endo Grilles, trading as Endo Homes, is expanding its showroom team in Singapore. You will learn to handle customers from inquiry to review, explain products, prepare quotations, and guide clients through options. Training is provided to develop product knowledge and sales support skills.

The role offers a five-day work week with no cold calling and warm inquiries. A basic salary of SG$2,200–$2,400 plus incentives with potential monthly earnings of SG$500–$1,000 in bonuses, plus benefits like

Qualifications

• 1 year or more of customer-facing experience (retail, F&B, service, front desk or similar)
• Friendly, patient and happy to answer the same question twice
• Reliable, punctual and organised; you follow the follow-up schedule without being reminded
• Good spoken and written English; fluency in Mandarin is a strong advantage
• Comfortable with WhatsApp, Excel/Google Sheets and learning new tools

Responsibilities

• Pick up enquiries from our sales board, key in the details and respond the same day
• Learn our products and explain the differences clearly and honestly
• Prepare quotations from floor plans and measurements, with guidance from senior colleagues
• Welcome customers to our showroom and, once trained, guide them through the options yourself
• Follow up on the board’s schedule until the order is confirmed
• Coordinate with operations on survey and installation dates, follow up on final payment and request a Google review

Job description

Endo Grilles, trading as Endo Homes, is expanding its showroom team in Singapore. You will learn to handle customers from inquiry to review, explain products, prepare quotations, and guide clients through options. Training is provided to develop product knowledge and sales support skills.

The role offers a five-day work week with no cold calling and warm inquiries. A basic salary of SG$2,200–$2,400 plus incentives with potential monthly earnings of SG$500–$1,000 in bonuses, plus benefits like