Customer Service Executive (Freight Forwarding) #84486

ANRADUS PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

ANRADUS PTE. LTD. is seeking a Customer Service Executive for Freight Forwarding at the Loyang location.

The role involves delivering high service standards, coordinating shipments, and handling inquiries and quotations to ensure smooth operations. The successful candidate will have at least 2 years of relevant experience, strong communication skills, and the ability to work in a fast-paced environment. Basic knowledge of sea and air shipments is preferred, with opportunities to support sales

Qualifications

• Minimum 2 years of relevant working experience.
• Positive attitude with a customer-focused approach.
• Able to work in a fast-paced environment.
• Basic knowledge of sea and air shipment procedures is preferred.
• Good communication skills and able to work well in a team.
• Able to work independently with minimal supervision.
• Willing to work additional hours when required.

Responsibilities

• Deliver high service standards, support customer satisfaction, and identify opportunities.
• Maintain service quality through standard procedures.
• Respond to customer enquiries on quotations and operations promptly and accurately.
• Handle enquiries, prepare quotations, and manage shipment arrangements, including cross-trade.
• Coordinate with customers and overseas agents on shipment activities.
• Understand import and export processes.
• Ensure timely completion of all documentation.
• Support sales and marketing activities when required.
• Manage customer issues and prevent recurrence.
• Maintain accurate data and reports.
• Perform ad-hoc duties as assigned.

Skills

Customer-focused

Communication skills

Teamwork

Independent working

Job description

Industry/ Organization Type: Freight Forwarding, Packing and Crating Services

Position Title: Customer Service Executive (Freight Forwarding)

Working Location: Loyang

Working Hours: 5 Days (Monday - Friday, 8:30 AM - 5:30 PM / 9:00 AM - 6:00 PM)

Salary Package: Basic Salary + PB + VB+ AWS + Medical Benefits

Duration: Permanent Role

Key Responsibilities

• Deliver high service standards, support customer satisfaction, and identify opportunities.
• Maintain service quality through standard procedures.
• Respond to customer enquiries on quotations and operations promptly and accurately.
• Handle enquiries, prepare quotations, and manage shipment arrangements, including cross-trade.
• Coordinate with customers and overseas agents on shipment activities.
• Understand import and export processes.
• Ensure timely completion of all documentation.
• Support sales and marketing activities when required.
• Manage customer issues and prevent recurrence.
• Maintain accurate data and reports.
• Perform ad-hoc duties as assigned

Qualifications

• At least 2 years of relevant working experience.
• Positive attitude with a customer-focused approach.
• Able to work in a fast-paced environment.
• Basic knowledge of sea and air shipment procedures is preferred.
• Good communication skills and able to work well in a team.
• Able to work independently with minimal supervision.
• Willing to work additional hours when required.