Customer Service Executive – Freight Forwarding

HTNS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

HTNS Singapore Pte Ltd, part of the Hanaro TNS global logistics network, is seeking a Freight Operations Support professional in Singapore. You will manage customer enquiries, coordinate air and sea shipments, and prepare shipping documents to ensure timely delivery.

You will liaise with internal teams, airlines, shipping lines, and overseas agents, maintain accurate records, and assist with quotations and billing while maintaining organized files.

Qualifications

• Proficiency in Korean and English, spoken and written.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Diploma or higher in customer service, logistics, or related field.

Responsibilities

• Respond promptly to customer enquiries and provide updates on shipment status and delivery schedules.
• Coordinate import and export shipments via air and sea with customers, airlines, shipping lines, transport providers, and overseas agents.
• Prepare, verify, and maintain accurate shipping documents and shipment records to support operational accuracy.
• Monitor shipment progress, follow up on outstanding issues, and report delays to stakeholders.
• Communicate with headquarters in Korea and local operations teams for clear information exchange and seamless handling.

Skills

Korean language

English language

Microsoft Office

Education

Diploma or higher

Job description

Company Overview

HTNS Singapore Pte Ltd is part of the Hanaro TNS global logistics network, specializing in air and sea freight operations with strong ties to Korea and local logistics partners.

Job Summary

Support air and sea freight operations by managing customer enquiries, coordinating shipments, preparing shipping documents, and liaising with internal and external teams to ensure timely and accurate delivery.

Responsibilities

• Respond promptly to customer enquiries and provide accurate updates on shipment status and delivery schedules
• Coordinate import and export shipments via air and sea with customers, airlines, shipping lines, transport providers, and overseas agents to ensure smooth logistics flow
• Prepare, verify, and maintain accurate shipping documents and shipment records to support operational accuracy
• Monitor shipment progress actively, follow up on outstanding issues, and report delays or operational challenges promptly to relevant stakeholders
• Communicate effectively with headquarters in Korea and local operations teams to ensure clear information exchange and seamless shipment handling
• Assist in preparing quotations, billing documentation, and perform other administrative tasks to support freight operations
• Manage multiple tasks efficiently, meet deadlines, and maintain organized records to support operational effectiveness
• Demonstrate willingness to learn, collaborate with team members, and ensure follow-through on assigned tasks

Required competencies and certifications

• Proficiency in Korean and English, both spoken and written, to facilitate communication with Korean-speaking customers, headquarters, and local partners
• Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook, to prepare documents and manage communications

Preferred competencies and qualifications

• Diploma or higher education or relevant experience in customer service, logistics, or administrative support
• Prior experience in freight forwarding or logistics (training provided for applicants without direct experience)
• Strong communication, coordination, and organizational skills to support effective shipment handling and customer service

Other Information

• Employment type: Full-time, permanent
• Work location: 7 Airline Road, Changi Airfreight Centre, Singapore 819834