Operations Executive #79351

ANRADUS PTE. LTD.; Singapore; On-site; SGD 28,435 - 34,060; Full time

Job summary

ANRADUS PTE. LTD. in Singapore is seeking an Operations Executive / Customer Service Executive to manage air freight shipments at Changi Airfreight Centre. You will oversee the process from origin to final destination, ensuring timely delivery and accuracy of shipment records.

The ideal candidate has 1-2 years in logistics or customer service and is proficient in Microsoft Office. The position offers a salary package up to $2,800 and training for newcomers.

Qualifications

• Minimum 1–2 years of experience in logistics, air freight operations, or customer service.
• Prior knowledge of air freight documentation and standard operating procedures is a plus.
• Candidates without relevant experience are welcome to apply; training will be provided.

Responsibilities

• Oversee and manage the complete life cycle of air freight shipments from origin to final destination.
• Act as the primary liaison coordinating with airlines and forwarders for timely deliveries.
• Provide proactive customer service by addressing client inquiries and resolving issues.

Skills

Logistics experience

Customer service skills

Proficient in Microsoft Office

Job description

Job Description

• Industry/ Organization Type: Transportation/Logistics
• Position Title: Operations Executive / Customer Service Executive – Air Freight
• Working Location: Changi Airfreight Centre
• Working Hours: 5.5 days (Monday to Friday: 1.00PM – 9PM) (Saturday – half day, on remote standby)
• Salary Package: Basic Salary up to $2800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage the complete life cycle of air freight shipments, from origin to final destination, ensuring on-time performance.
• Act as the primary liaison, coordinating effectively with airlines, freight forwarders, and ground handling teams to guarantee seamless movement and timely delivery of goods.
• Provide proactive and responsive customer service, quickly addressing client inquiries and effectively resolving any shipment-related issues or delays.
• Ensure the accuracy and integrity of all shipment records and documentation, including arranging necessary customs paperwork and creating Air Waybills.
• Collaborate with internal teams to streamline processes, identify opportunities for efficiency gains, and propose improvements to enhance overall service quality.
• Support projects and other ad-hoc tasks assigned by the Manager.

Required Qualifications

• Minimum 1–2 years of experience in logistics, air freight operations, or customer service.
• Prior knowledge of air freight documentation, systems, and standard operating procedures is a plus, but not mandatory.
• Proficient in Microsoft Office.
• Candidates without relevant experience are welcome to apply. Training will be provided.