AI-Driven Customer Experience & Engagement Executive

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a junior Customer Experience Executive (AI & Engagement) to deliver a premium, proactive customer experience. Based on Henderson Road, Singapore, you will engage across channels, support loyalty programs and coordinate activities across global markets. Training provided; familiarity with AI tools is a plus.

Join a hands-on team focused on leveraging AI and automation to improve engagement and efficiency in day-to-day operations.

Qualifications

• Comfortable using AI tools such as ChatGPT or similar platforms to enhance productivity.
• Training provided, while relevant customer service, marketing, or customer experience background would be an advantage.

Responsibilities

• Deliver a personalized and premium customer experience through proactive engagement.
• Build and maintain strong customer relationships through various communication channels.
• Plan and execute customer appreciation and engagement initiatives.
• Support and manage customer loyalty and ambassador programs.
• Utilize AI and automation tools to enhance customer engagement and operational efficiency.

Skills

AI tools usage

Customer service background

Tools

ChatGPT

Job description

THE SUPREME HR ADVISORY PTE. LTD. is seeking a junior Customer Experience Executive (AI & Engagement) to deliver a premium, proactive customer experience. Based on Henderson Road, Singapore, you will engage across channels, support loyalty programs and coordinate activities across global markets. Training provided; familiarity with AI tools is a plus.

Join a hands-on team focused on leveraging AI and automation to improve engagement and efficiency in day-to-day operations.