Customer Service Executive (5 Days / West / Admin Support)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 29,000 - 33,000; Full time

Benefits offered by this job

Excellent Welfare & Benefits

Career progression

Job summary

MNC Company is seeking a Sales Support and Administrative professional to manage quotations, process sales orders, and coordinate with multiple departments. You will also assist with credit control activities and customer communications.

The role includes preparing floor-plan designs, maintaining contracts, and generating periodic sales reports, with opportunities for career progression in a supportive environment.

Qualifications

• Diploma in Business Studies or Office Administration with 1–2 years of experience.

Responsibilities

• Prepare, follow up on quotations and process sales orders.
• Distribute work orders to departments and archive sales files.
• Assist in collecting down payments when required.
• Prepare security design on floor plans per customer needs.
• Circulate maintenance contracts and remind during weekly sales meetings.
• Expedite purchase orders from customers as needed.
• Handle vendor approval forms or customer portal setups.
• Prepare sales performance reports and monthly quotation summaries.
• Circulate notifications and news to customers.
• Contact customers to build rapport and gather feedback.
• Prepare service agreements for system commissioning.

Skills

Communication

Customer service

Administrative skills

Sales support

Education

Diploma in Business Studies / Office Administration

Job description

MNC Company

Basic up to $3000 + AWS + Variable Bonus

Excellent Welfare and Benefits + Career progression

Working location: West

Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities

Sales Support & Administrative functions

• Preparation, follow up on the confirmation of the quotations& processing of sales orders for quotations
• Distribution of work orders to various department and scanning / archiving to sales files
• Application of communication link & assist in collecting down payment (when required)
• Assist to prepare Security Design on floor plan based on customer requirement (when required)
• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
• To expedite PO from customers whenever needed
• To handle vendor approval form or customer digital portal setup
• To prepare the sales performance report for submission
• To compile monthly sales quotation summary report
• To circulate notifications / news
• To contact customer to build rapport and gather feedback
• To prepare service agreement for system commissioning

Credit control functions

• Credit Control - to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
• To participate in marketing and/ or new business development activities as assigned by the Manager
• To participate in all customer rapport program organized by the Customer Service team
• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements

Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience

We regret that only shortlisted candidates will be contacted.