Customer Service Officer (Admin Support / CRM)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

AWS

Variable bonus

Job summary

EA RECRUITMENT PTE. LTD. invites applications for a Sales Support and Administrative role in a multinational company located in the West (Toh Guan area).

Working hours are Monday to Friday, 8.30am to 5.30pm, with responsibilities spanning quotations, sales orders, filing, and coordinating with internal departments to keep information accurate. You will also assist credit control by following up on payments, support customer service activities, collect market feedback, and help in campaigns or

Qualifications

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience in sales support role in the service industry relating to industrial products or building industry

Responsibilities

• Sales Support & Administrative functions: Preparation, follow up on quotations and processing of sales orders; distribution of work orders to departments; assist in collecting down payment; prepare floor plan security design; circulation of maintenance contracts; expedite POs; vendor/CST portal setup; prepare sales performance reports; monthly quotation summaries; circulate notifications/news; contact customers for rapport and feedback; prepare service agreements for system commissioning.

Education

Diploma in Business Studies / Office Administration

Job description

• MNC Company

• Basic up to $3200 + AWS + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: West (Toh Guan area)

• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

Sales Support & Administrative functions:

• Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations

• Distribution of work orders to various department and scanning / archiving to sales files

• Application of communication link & assist in collecting down payment (when required)

• Assist to prepare Security Design on floor plan based on customer requirement (when required)

• Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting

• To expedite PO from customers whenever needed

• To handle vendor approval form or customer digital portal setup

• To prepare the sales performance report for submission

• To compile monthly sales quotation summary report

• To circulate notifications / news

• To contact customer to build rapport and gather feedback

• To prepare service agreement for system commissioning

Credit control functions:

• Credit Control – to chase for and follow up on the status of payment from customers

Sales & Customer Service related duties and task:

• To collect & share useful market information collected from external parties. E.g. Competitors / Industry information

• To participate in marketing and/ or new business development activities as assigned by the Manager

• To participate in all customer rapport program organized by the Customer Service team

• To provide customer service & to manage customer relations for assigned customers including customer visits

Job Requirements:

• Possess minimum Diploma in Business Studies / Office Administration with minimum 1 to 2 years' working experience in sales support role in the service industry relating to industrial products or building industry

We regret that only shortlisted candidates will be contacted.