Customer Service Executive (Sales Support) - Toh Guan - 3972

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Executive (Sales Support) to join our West Singapore team (Toh Guan).

Working days are Monday to Friday, 8.30am to 5.30pm, with the office located in the West. You will prepare quotations, process sales orders, and support administrative functions, while building strong relationships with assigned customers and assisting in contract and documentation processes.

Qualifications

• Diploma in Business Studies, Office Administration, or related discipline.
• 1–2 years of experience in sales support, sales administration, or customer service.
• Experience in industrial products, building industry, or service-related industry is a plus.
• Proficient in Microsoft Office applications.

Responsibilities

• Prepare quotations, follow upon customer confirmation, and process sales orders.
• Coordinate work orders with relevant departments and maintain proper sales documentation.
• Prepare sales performance reports and monthly quotation summary reports.
• Prepare service agreements and contract-related documentation.
• Handle vendor approval forms and customer portal setup when required.
• Maintain proper filing and document records.
• Build and maintain good relationships with assigned customers.
• Follow up with customers to gather feedback and provide service support.
• Support customer visits and participate in customer engagement activities.
• Assist in maintenance contract follow-ups and renewal coordination.
• Follow up with customers on payment status and outstanding balances.

Skills

Customer service

Sales support

Administrative skills

Microsoft Office

Relationship building

Education

Diploma in Business Studies/Office Administration

Tools

Microsoft Office

Job description

Customer Service Executive(Sales Support)

• Working Days: 5 days, Monday - Friday
• Working Hours: 8.30am to 5.30pm
• Location: West (Toh Guan)

Responsibilities:

Sales Support & Administrative Functions

• Preparequotations, follow upon customer confirmation, and process salesorders.
• Coordinate work orderswith relevant departmentsand maintain propersales documentation.
• Prepare sales performancereports and monthlyquotation summary reports.
• Prepare service agreementsand support contract-related documentation.
• Handle vendor approvalforms and customerdigital portal setupwhen required.
• Maintain proper filingand document records.

Customer Service & AccountSupport

• Build and maintaingood relationships withassigned customers.
• Follow up withcustomers to gatherfeedback and provideservice support.
• Support customer visitsand participate incustomer engagement activities.
• Assist in maintenancecontract follow-upsand renewal coordination.

Credit Control

• Follow upwith customers onpayment status andoutstanding balances.

Sales & Business Support

• Gather market information, including competitor andindustry updates.
• Support marketing andbusiness development activitiesas assigned.
• Assist sales teamin achieving customersatisfaction and businessobjectives.

Requirements

• Diploma in BusinessStudies, Office Administration, or related discipline.
• Minimum 1–2years of experiencein sales support, sales administration,or customer servicerole.
• Experience in industrialproducts, building industry, or service-relatedindustry will bean advantage.
• Proficient in MicrosoftOffice applications.