Customer Service Executive

RESOURCE VANTAGE; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

RESOURCE VANTAGE in Singapore is seeking a frontline assistant to deliver prompt customer service and perform administrative duties at our Central Region office. You will handle walk-in, phone and email enquiries, maintain filing systems and support in graphic design tasks for name cards and mailers.

The role requires 1–2 years of front-desk experience, proficiency in MS Office, and good interpersonal skills.

Qualifications

• 1–2 years of frontline customer service experience.
• Strong communication and interpersonal abilities.
• Proficiency with MS Office applications.

Responsibilities

• Provide prompt frontline services and perform admin tasks.
• Attend to walk-in, phone and email enquiries; manage confidential documents.
• Assist in liaising for agency collateral creation and design tasks.

Skills

Front desk

Interpersonal skills

Team player

MS Office

Tools

Photoshop

Illustrator

InDesign

Canva

Job description

Job Responsibilities

• Provide prompt frontline services and perform admin tasks.
• Assist in salespersons licensing matters such as registration and resignations and recruitment.
• Attending to walk-in, phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our salespersons' need to achieve satisfaction
• Build sustainable relationships and trust with our salespersons through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Take the extra mile to engage our salespersons
• Assist in liaising and creating agency collaterals like name card design, mailers, etc.
• Assist in the design and creation of graphics, and layouts for making name cards

Requirements

• At least 1-2 years of relevant experience in front-desk customer service and face-to-face customer interactions.
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• A team player who fosters a cooperative work environment
• Knowledge of creative design tools (e.g. Photoshop / Illustrator / Indesign /Canva) will be preferred.

Work Location: Central Region