Customer Service Executive (Backend)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 19,000 - 31,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. in Singapore is seeking a customer service representative for a 1 year contract. You will respond to enquiries via email, hotline and in-person, and assist in resolving complaints to ensure customer satisfaction.

The role emphasizes clear written communication, problem-solving, and familiarity with customer service software. Working hours are standard daytime shifts with rostered weekends.

Qualifications

• Experience in customer service, preferably email support.
• Excellent written communication with clarity and professionalism.
• Strong problem-solving skills and ability to handle difficult situations.
• Familiarity with customer service software is an advantage.

Responsibilities

• Respond promptly and professionally to customer enquiries via emails, hotline and in-person.
• Assist in resolving customer complaints and issues to ensure satisfaction.

Skills

Customer service

Email support

Written communication

Problem solving

Conflict handling

Tools

CRM software

Job description

Details:

1 Year Contract
Up to $2,800
10am – 7pm (Rostered 4 weekdays and 1 weekend)
Central

Duties:

• Respond promptly and professionally to customer's enquiries via emails, hotline and in-person
• Assist in resolving customer complaints and issues to ensure satisfaction.

Requirements:

• Proven experience in a customer service role, preferably in email support.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving skills and ability to handle difficult situations.
• Familiarity with customer service software and tools is an advantage.