Sales Support Executive

Teck Sang Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Teck Sang Pte Ltd on Hong Kong Street, Singapore, is seeking a customer-oriented Sales Associate to support retail and office operations. You will handle walk-in customers, process sales, and provide product recommendations while building strong customer relationships. Training will be provided for products and internal systems.

A 5.5-day work week with alternating Saturdays is required. Candidates should possess good communication skills in English and Chinese, basic computer knowledge, and a

Qualifications

• Minimum GCE 'O' Level, NITEC or equivalent qualification.
• Prior experience in sales, sales support or customer account servicing is required.
• Able to communicate effectively in both English and Chinese to liaise with English- and Chinese-speaking customers.
• Good communication, interpersonal and problem-solving skills.
• Able to handle customer complaints professionally and patiently.
• Basic computer knowledge, including Microsoft Office.

Responsibilities

• Manage and service assigned existing customer accounts, maintaining good customer relationships.
• Handle customer enquiries, sales orders and follow-ups.
• Attend to customer complaints, resolve issues promptly and professionally, and elevate matters when necessary.
• Handle customer requests and enquiries for product information, supporting documents and other sales-related documentation.
• Prepare and issue sales invoices, quotations and other sales-related documents.
• Coordinate with internal departments to ensure smooth order processing and timely deliveries.
• Follow up with customers on orders, deliveries and payment matters.
• Maintain accurate customer records and sales documentation.
• Learn and operate the Point-of-Sale (POS) system.
• Assist with daily retail operations, including attending to walk-in customers, processing sales and handling payments.
• Develop good product knowledge to assist customers with enquiries and product recommendations.
• Assist with general sales administration and other ad-hoc duties as assigned.

Job description

Location:Hong Kong Street (Opposite Clarke Quay MRT)

Working Hours:5.5‑day work week

Monday – Friday: 8:00am – 5:00pm
Saturday: 8:00am – 3:00pm (Alternate Saturdays)

Note: During the period leading up to Chinese New Year, Saturdays may be required to support peak business operations.

Job Responsibilities

• Manage and service assigned existing customer accounts, maintaining good customer relationships.




• Handle customer enquiries, sales orders and follow-ups.




• Attend to customer complaints, resolve issues promptly and professionally, and elevate matters when necessary.




• Handle customer requests and enquiries for product information, supporting documents and other sales‑related documentation.




• Prepare and issue sales invoices, quotations and other sales‑related documents.




• Coordinate with internal departments to ensure smooth order processing and timely deliveries.




• Follow up with customers on orders, deliveries and payment matters.




• Maintain accurate customer records and sales documentation.




• Learn and operate the Point-of-Sale (POS) system.




• Assist with daily retail operations, including attending to walk‑in customers, processing sales and handling payments.




• Develop good product knowledge to assist customers with enquiries and product recommendations.




• Assist with general sales administration and other ad‑hoc duties as assigned.

Job Requirements

• Minimum GCE 'O' Level, NITEC or equivalent qualification.




• Prior experience in sales, sales support or customer account servicing is required.




• Able to communicate effectively in both English and Chinese to liaise with English- and Chinese‑speaking customers.




• Good communication, interpersonal and problem‑solving skills.




• Able to handle customer complaints professionally and patiently.




• Basic computer knowledge, including Microsoft Office.




• Responsible, organised and attentive to detail.




• Customer‑oriented with a positive working attitude.




• Able to work independently and as part of a team.




• Willing to learn and assist with both office and retail operations.




• Training will be provided for our products and internal systems.

Work Location

Hong Kong Street, Singapore

Office and retail‑based position.

Others

No Agents Please