Sales Operation Executive (Part Time)

BIOHORIZONS CAMLOG PTE LTD; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

BIOHORIZONS CAMLOG PTE LTD is seeking a Sales Support professional to handle order management, customer inquiries, and CRM tasks in Singapore. The role involves processing orders, coordinating deliveries, maintaining records, and supporting audits while ensuring compliance with GDPMDS and local regulations.

You will work with the Singapore Sales Manager on education activities and marketing support, using D365, SAP, and Microsoft Office to analyze data and generate reports.

Qualifications

• Proven experience in a sales support or customer service role.
• Excellent in English written and verbal communication skills. Chinese is a plus
• Proficient in using Microsoft Office Suite (Word, PPT & Excel), D365, SAP system.
• PowerPoint is expected.
• Results-oriented and able to work both independently and within a team.

Responsibilities

• Receiving and processing daily orders and arranging delivery of stocks and collections.
• Timely processing of backorders based on product availability and shipping schedule.
• Maintaining clean records of invoices, delivery orders, and audit documents.
• Responding to customer inquiries and providing exceptional service and support.
• Proficient data input and mining in D365 for reporting and analysis.
• Collaborating with Singapore Sales Manager on education activities and marketing support.
• Handling local finance tasks such as cheque banking and audit documentation.

Skills

English communication

Teamwork

Tools

D365

SAP

Microsoft Office

Job description

About the Job:

1. Sales & Customer Order Management

• Receiving and processing daily orders from all forms of communication (eg emails or telecommunications, google calendar) and arrange delivery of stocks and collections.
• Timely processing of backorders based on product availability and shipping schedule determined by HQ.
• Keeping clean and concise records of all documents such as Delivery Order, Consignment Stocks, Credit Note, Debit Note and Invoices.
• Developing an understanding of all products and how they work to assist with answering questions from customers.
• Biweekly checking of stocks balance, monthly or weekly ordering from HQ, receive and handle incoming shipment and key into system.
• Preparation of documents to assist Internal & External Auditing
• Adhering to the company's QMS and GDPMDS to ensure compliance with applicable regulatory equirements.
• Ensuring Singapore product registration is up to date
• Post Sales invoice in D365; mail invoices to customers; for hospital customers, upload invoices to hospital systems.

2. Customer Relationship Management:

• Serve as a point of contact for customer inquiries, resolving issues or redirecting them to the appropriate team members.
• Ensure timely and accurate responses to customer requests, providing exceptional service and support.

3. Sales Reporting and Analysis:

• Be proficient in data input and data mining in D365

4. Marketing and Education support

• Work with Singapore Sales Manager to prepare education activities for Singapore as agreed by Regional Business Manager.

5. Local Finance and Administrative Support:

• If cheque receipts: bank them in at SG local bank. Provide documentation for financial audit.
• Process office expense and daily-operation payment applications, Support Regulatory Audit (RA) activities.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.

• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments

About you

• Proven experience in a sales support or customer service role.

• Excellent in English written and verbal communication skills. Chinese is a plus

• Proficient in using Microsoft Office Suite (Words, PPT & Excel), D365, SAP system.

• PowerPoint is expected.

• Results-orientated and able to work both independently and within a team.