Customer Service Executive

LEARNING POINT KIDS PTE. LTD.; Singapore; On-site; SGD 27,000 - 38,000; Full time

Job summary

Learning Point Kids PTE. LTD. is recruiting for a full-time customer service role in Singapore. The candidate will handle inquiries, promote programmes, and assist with enrolments while coordinating with teachers and parents.

The position requires a Diploma and strong English skills, with familiarity in Google Docs/Sheets and MS Office. Willingness to travel to branches and work shifts within opening hours is expected.

Qualifications

• Diploma is required.
• Proficient in spoken and written English.
• Experience in the education sector is an advantage.

Responsibilities

• Acquire and maintain knowledge of the organisation's programmes, services and processes.
• Promote programmes to prospective and existing customers.
• Attend to customers' needs and enquiries promptly.
• Maintain accurate registration and enrolment records.
• Support teachers and students as required.
• Maintain a strong communication channel between teachers and parents.

Skills

Strong spoken English

Strong written English

Team player

Customer service mindset

Google Docs

Google Sheets

Microsoft Office

Education

Diploma

Tools

Google Docs

Google Sheets

Microsoft Office

Job description

Full-Time:

• Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

• Monday-Friday:shifts within centre opening hours (10am-10pm)

• Saturday-Sunday:shifts within centre opening hours (8am-6pm)

• Able to work shift hours and on weekends (4 weekdays and 1 weekend)

• 44 hours per week

OR

• Wednesday to Sunday(OFF on Mondays and Tuesdays)

• For weekdays: no late night shifts

Job Responsibilities:

• Acquire and maintain strong knowledge of the organisation's programmes, services and processes

• Keep abreast of latest MOE initiatives to stay relevant with customers' needs

• Actively promote programmes to both prospective and existing customers

• Attend to customers' needs and enquiries in a prompt and customer-centric manner

• Build rapport and maintain a positive relationship with all stakeholders

• Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

• Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner

• Maintain an updated record of customer interactions, including inquiries, feedback and complaints

• Provide support and assistance to teachers and students whenever required

• Uphold a strong communication platform between teachers and parents

• Assist in other adhoc duties as assigned

Job Requirements:

• Minimum qualifications: Diploma

• Strong proficiency in spoken and written English

• Proficient with Google Docs, Google Sheets and Microsoft Office

• Good team player with ability to work with minimal supervision

• Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.