Customer Service Executive

SECOM (SINGAPORE) PTE LTD

Singapore

On-site

SGD 32,000 - 52,000

Full time

2 days ago

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Job summary

SECOM (SINGAPORE) PTE LTD is seeking a capable Sales Support and Administrative professional to manage quotations, order processing, and coordination across departments. The role includes archiving, payment collection support, and assisting with security design and service agreements.

Responsibilities also cover preparing reports, handling vendor portals, and maintaining customer relationships through visits and feedback collection.

Responsibilities

Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations
Distribution of work orders to various department and scanning / archiving to sales files
Application of communication link & assist in collecting down payment (when required)
Assist to prepare Security Design on floor plan based on customer requirement (when required)
Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
To expedite PO from customers whenever needed
To handle vendor approval form or customer digital portal setup
To prepare the sales performance report for submission
To compile monthly sales quotation summary report
To circulate notifications / news
To contact customer to build rapport and gather feedback
To prepare service agreement for system commissioning
Credit Control - to chase for and follow up on the status of payment from customers
To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
To participate in marketing and/ or new business development activities as assigned by the Manager
To participate in all customer rapport program organized by the Customer Service team
To provide customer service & to manage customer relations for assigned customers including customer visits

Job description

Sales Support & Administrative functions

Preparation, follow up on the confirmation of the quotations & processing of sales orders for quotations
Distribution of work orders to various department and scanning / archiving to sales files
Application of communication link & assist in collecting down payment (when required)
Assist to prepare Security Design on floor plan based on customer requirement (when required)
Circulate maintenance contract to individual executive twice a year and reminder during weekly sales meeting
To expedite PO from customers whenever needed
To handle vendor approval form or customer digital portal setup
To prepare the sales performance report for submission
To compile monthly sales quotation summary report
To circulate notifications / news
To contact customer to build rapport and gather feedback
To prepare service agreement for system commissioning

Credit control functions

Credit Control - to chase for and follow up on the status of payment from customers

Sales & Customer Service-related duties and task:

To collect & share useful market information collected from external parties. E.g. Competitors / Industry information
To participate in marketing and/ or new business development activities as assigned by the Manager
To participate in all customer rapport program organized by the Customer Service team
To provide customer service & to manage customer relations for assigned customers including customer visits

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