Customer Service Executive

PHARM-D SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 35,000 - 50,000; Full time

Benefits offered by this job

CPF employer contribution

Annual leave/ Medical leave

Hospitalization & Personal Accident 보험

Job summary

PHARM-D SINGAPORE PRIVATE LIMITED is seeking an organized administrative professional to manage front desk duties, greet visitors, handle calls, and support daily operations in a pharmaceutical distribution environment.

The role involves responding to customer enquiries, preparing invoices and quotations, ensuring GDP compliance, and maintaining accurate records while collaborating with multiple departments.

Qualifications

• Diploma or equivalent in Pharmaceutical Science, Business Administration, or related discipline.
• Proficient in Microsoft Office and familiar with online submission systems.
• Strong communication, interpersonal, and customer service skills.
• Meticulous, organised, and able to manage multiple tasks effectively.
• Able to work independently and collaboratively in a team.
• Experience in pharmaceutical/healthcare or medical distribution, especially GDP knowledge, is a plus.

Responsibilities

• Reception & front desk management.
• Respond to customer enquiries promptly and coordinate with relevant departments.
• Prepare and submit invoices via online platforms.
• Prepare quotations and verify pricing before submission.
• Ensure GDP compliance in customer service and documentation.
• Provide general administrative support and maintain accurate records.

Skills

Communication skills

Education

Diploma or equivalent in Pharmaceutical Science/Business Administration

Tools

Microsoft Office

Job description

Key Responsibilities

• Reception & Front Desk Management: Manage daily reception duties, greet visitors, handle incoming calls, and provide general administrative support.
• Customer Enquiry Management: Respond to customer enquiries promptly and professionally, follow up on requests, and coordinate with relevant departments to ensure timely resolution.
• Invoice Generation & Submission: Prepare and generate invoices accurately and ensure timely submission through the relevant online platforms.
• Quotation Preparation & Submission: Prepare quotations, verify pricing and details, and submit them to customers within the required timelines.
• GDP Compliance: Ensure customer service and documentation processes comply with Good Distribution Practice (GDP) requirements and the Company's standard operating procedures.
• Administrative Support: Maintain accurate records, organise documentation, and perform other duties as assigned by the Company.

Requirements

• Diploma or equivalent qualification in Pharmaceutical Science, Business Administration, or a related discipline.
• Proficient in Microsoft Office applications and familiar with online submission systems.
• Strong communication, interpersonal, and customer service skills.
• Meticulous, organised, and able to manage multiple tasks effectively.
• Able to work independently and collaboratively in a team.
• Experience in the pharmaceutical, healthcare, or medical distribution industry, particularly with GDP requirements, will be an added advantage.

Other benefits

• CPF employer contribution
• Annual leave/ Medical leave
• Hospitalization & Personal Accident insurance coverage
• Outpatient medical benefits
• Company trip
• Long service award