Customer Service Executive

AUTO & GENERAL (SEA) SERVICES PTE. LIMITED; Singapore; On-site; SGD 39,000 - 62,000; Full time

Job summary

AUTO & GENERAL (SEA) SERVICES PTE. LIMITED in Singapore is seeking a Diploma/Degree holder with at least 2 years of General Insurance operations experience to join our customer-centric team and deliver high-quality service.

You will handle policy maintenance, endorsements, claims verification, and cross-department support, maintaining strong English communication, attention to detail, and a cheerful, proactive mindset while ensuring SLA adherence and customer satisfaction.

Qualifications

• Diploma/Degree qualification, with at least 2 years of relevant experience in General Insurance operations.
• Good understanding of General insurance policies and terminology is preferred.
• Commendable interpersonal and communication skills.
• Possess a strong customer centric personality and mindset.
• pleasant and cheerful disposition.
• Attention to detail and strong organizational skills with the ability to multi-task.
• Excellent English literacy skills, speaks and writes well.
• Good listening and analytical skills.
• Maintain good relationship with other departments / business partners.
• Must be certified with BCP and PGI certifications.

Responsibilities

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
• Being customer centric - encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/ organisation be closer to our customers
• Conduct post sale policy and claims verification
• Support validation, updating and dissemination of reports, production tracking, sales reporting
• Follow up on outstanding premium from failed instalment payments
• Provide support for marketing promotion/campaign fulfilments
• Prepare accurate and professional customer correspondence, including emails and outgoing mail
• Handle call back requests from customers
• Handle policy maintenance matters including endorsements and policy cancellations
• Handle customer service email correspondences within SLA(Service Level Agreement)
• Work closely with the different departments to support the effective processing of the transactions
• Participation in User Acceptance Test (UAT) when required
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
• Perform other duties as per business requirements

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Attention to detail

English literacy

Education

Diploma/Degree

Job description

Job Responsibilities

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers' satisfaction
• Being customer centric - encouraging them to provide us with feedback from their experiences, hearing about their ideas and suggestions which can the team/ organisation be closer to our customers
• Conduct post sale policy and claims verification
• Support validation, updating and dissemination of reports, production tracking, sales reporting
• Follow up on outstanding premium from failed instalment payments
• Provide support for marketing promotion/campaign fulfilments
• Prepare accurate and professional customer correspondence, including emails and outgoing mail
• Handle call back requests from customers
• Handle policy maintenance matters including endorsements and policy cancellations
• Handle customer service email correspondences within SLA(Service Level Agreement)
• Work closely with the different departments to support the effective processing of the transactions
• Participation in User Acceptance Test (UAT) when required
• Actively participate in process improvement sessions, providing constructive feedback and suggestions.
• Perform other duties as per business requirements

Job Requirements

• Diploma/Degree qualification, with at least 2 years of relevant experience in General Insurance operations
• Good understanding of General insurance policies and terminology is preferred
• Possess a strong customer centric personality and mindset
• Possess a pleasant and cheerful disposition
• Commendable interpersonal and communication skillsHighly independent, self-motivated and collaborative in team setting
• Attention to detail and strong organizational skills with the ability to multi-task
• Excellent English literacy skills, speaks and writes well
• Good listening and analytical skills
• Maintain good relationship with other departments / business partners

Must be certified with BCP and PGI certifications.