Higher / Executive - QA

ST Logistics; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

ST Logistics in Singapore seeks a Quality professional to manage customer relationships, support continuous improvement, and oversee quality control and documentation processes. The role involves interactions across product development, auditing, and training within a regulated environment.

You will contribute to maintaining quality standards, implementing lean practices, and coordinating audits while ensuring accurate records and KPI achievement.

Qualifications

• Diploma/Degree in pharmaceutical science or health science or related field.
• Pharmacy licence is preferred.
• 5 years of relevant experience.
• Proficient in MS Office and Power Platform.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage customer relationships and document customer engagements.
• Propose requests deviating from contracts under manager guidance.
• Report and resolve customer dissatisfaction with products and services.
• Initiate product services and technical nuances related to offerings.
• Support research on product/material development to enhance value.
• Propose adoption of new technologies and procedures to boost productivity.
• Perform and apply quality audit data for analytics.
• Apply lean practices for quality activities.
• Perform quality activities and monthly reports on near misses, complaints, non-conformances, and deviations.
• Support internal and external quality audit programmes.
• Identify process improvements for quality issues.
• Report complaint management activities and investigations.
• Perform day-to-day quality control and inspections of products/shipments.
• Propose root-cause investigations and corrective/preventive measures.
• Execute facility maintenance and maintenance programmes.
• Execute engineering projects and risk assessments.
• Assist in documentation management system implementations.
• Maintain SOP-aligned documentation and record audit results.
• Assist training on QMS and regulatory requirements.

Skills

Strong analytical and problem-solving

Excellent communication

Interpersonal skills

Ability to work independently

Multi-priority management

Attention to detail

Education

Diploma/Degree in pharmaceutical or health sciences

Tools

MS Office Applications

Microsoft Power Platform

Job description

Job Responsibilities

Manage customer relationships

• Perform records and documentation of customer engagements.
• Propose customer requests that deviate from signed contractual agreement at the guidance of the manager.
• Report and assist customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
• Initiate products services/technical nuances related to product and services and/or product and service offerings.

Contribute to continuous improvement and technology advancement

• Support research on product and material development to enhance product value for customers.
• Propose adoption of new technologies and procedures to support productivity and innovation.
• Perform and apply quality audit data for data analytics.
• Apply lean practices for Quality activities.

Facilitate achievement of quality expectations and standards

• Perform Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs.
• Support internal and external quality audit programmes
• Identify process improvements to address identified product quality issues.
• Report complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting.

Perform quality control activities

• Perform day to day quality control activities adhere to production schedule.
• Perform inspection of incoming, in-process and outgoing products/shipments for adherence to quality requirements
• Propose investigation root cause and recommend corrective and preventive measures.
• Execute facility maintenance for critical equipment.
• Execute maintenance programme.
• Execute engineering projects.
• Assist in implementation of maintenance and engineering risk assessments, processes and work instructions.

Manage document control measures

• Maintain electronic and hardcopy documentation to ensure adherence to Standard Operating Procedures (SOPs) and requirements.
• Apply documentation management system.
• Update and distribution of documents as required.
• Prepare information needed for audits of the documentation management system.
• Record results of document control audits

Manage Quality related training

• Assist and Support training on QMS, regulatory and other requirements.
• Propose training programmes and materials for QMS, regulatory and other requirements.
• Collect training data outcomes and effectiveness.

Job Requirements

• Diploma/Degree in pharmaceutical science or health science or related field
• At least 5 years of relevant experience
• Pharmacy licence is preferred
• Proficient in MS Office Applications / Microsoft Power Platform Applications
• Strong analytical and problem-solving skills
• Excellent Communication and interpersonal skills
• Ability to work independentlyand manage multiple priorities
• Strong attention to detail and organisational skills