Senior Executive, Digital & Technology (Lodging Solutions)

The Ascott Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Ascott Limited in Singapore seeks an experienced Digital Product Manager to shape delivery of our digital products. You will partner with business stakeholders, technology teams and external vendors to translate strategic priorities into tangible product outcomes and an operating model for the Digital & Technology function.

You will drive structured intake, prioritize initiatives, monitor performance, and ensure platform stability, security, and an exceptional user experience.

Qualifications

• Experience in digital product management or related fields.
• Proven ability to manage vendor relationships and digital transformation.
• Strong stakeholder communication and delivery capabilities.
• Ability to drive initiatives from concept to execution in ambiguous environments.

Responsibilities

• Serve as primary contact with business stakeholders and external delivery vendors.
• Establish intake, assessment, and prioritisation processes for requests.
• Align business objectives with technical feasibility and delivery capacity.
• Hold partners accountable for quality, timelines, and outcomes.
• Drive planning and execution of initiatives across applications including integrations and security.

Skills

Stakeholder management

Communication

Problem-solving

Ambiguity handling

Ownership

Education

Degree in Business / IT / CS / Engineering

Tools

Salesforce

CRM platforms

Payment solutions

AI awareness

Job description

Extension of contract is subjected to business needs and individual’s performance.

About Us

The Ascott Limited (Ascott) is a leading global hospitality company with over 1,000 properties across more than 230 cities in over 40 countries. Our diverse portfolio spans serviced residences, hotels, resorts, social living spaces and branded residences under award-winning brands including Ascott, Citadines, lyf, Oakwood Premier, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Adoor Apartment, Adoor Suites, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.

As part of CapitaLand Investment, one of Asia's leading real asset managers, Ascott is committed to delivering meaningful guest experiences while driving growth through innovation, brand excellence and customer-centricity.

The Opportunity

As Ascott's digital ecosystem continues to evolve, we are looking for an experienced and hands-on personnel to assist the delivery and enhancement of Ascott digital products.

This role offers a unique opportunity to shape product delivery practices, establish operational excellence across cross-functional teams and vendor partners, and drive initiatives that directly influence customer experience, platform performance, and business outcomes.

You will work closely with business stakeholders, technology teams, and external delivery partners to translate strategic priorities into tangible product outcomes, while helping define the future operating model of our Digital & Technology function. If you thrive in environments where you can build structure, influence stakeholders, and drive meaningful change, we'd love to hear from you.

KEY RESPONSIBILITIES

• Serve as the primary contact point and trusted partner to both business stakeholders and external delivery vendors.
• Establish and manage a structured intake, assessment, and prioritisation process for business requests and enhancement opportunities.
• Drive alignment across multiple stakeholder groups by balancing business objectives, technical feasibility, and delivery capacity.
• Hold delivery partners accountable for quality, timelines, and agreed outcomes, proactively identifying and resolving risks and blockers.
• Drive the planning, prioritisation, and execution of strategic initiatives across the applications, including platform upgrades, integrations, security enhancements, and performance optimisation.

Business Case Development & Strategic Communication

• Build and articulate compelling business cases for strategic initiatives and investment decisions.
• Translate technical concepts, dependencies, and trade-offs into clear business implications and recommendations for senior stakeholders.
• Support informed decision-making through data-driven analysis, product insights, and commercial rationale.

Performance, Risk & Continuous Improvement

• Monitor platform performance, customer feedback, user behaviour, and operational metrics to identify opportunities for improvement.
• Work closely with technology partners and delivery teams to strengthen platform stability, scalability, security, and overall user experience.
• Establish a culture of continuous improvement by leveraging insights and feedback to shape future roadmap priorities.
• Demonstrate a basic understanding of generative AI, including how chatbots and consumer AI products such as ChatGPT and Claude generate responses, as well as their common capabilities and limitations.
• Understand the basic concept of the Model Context Protocol (MCP), including how it enables AI applications to securely connect with external tools, systems, and data sources to perform tasks and provide more relevant responses.
• Apply responsible AI practices by validating outputs, recognising risks such as inaccurate or biased responses, and avoiding the disclosure of confidential, personal, or sensitive information.

KEY REQUIREMENTS

• Degree in Business, Information Technology, Computer Science, Engineering, or a related discipline.
• 4+ years of experience in Digital Product Management, Vendor Management, Digital Transformation, or related fields.
• Experience managing digital products or platforms and collaborating with diverse stakeholder groups.
• Strong stakeholder management, communication, influencing, and problem-solving skills.
• Ability to work effectively in ambiguous environments and drive initiatives through to execution.
• Proactive, hands-on, and results-oriented, with a strong sense of ownership.

Preferred Qualifications (nice to have)

• Knowledge of AI, APIs, system integrations, and digital platform architecture.
• Experience in hospitality, travel, e-commerce, or other customer-focused digital businesses.
• Familiarity with Salesforce, CRM platforms, and payment solutions.
• Exposure to customer journey, loyalty, booking, commerce, or digital experience platforms.