Customer Service Executive

Dou Yee Enterprises (S) Pte. Ltd.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

STARVAULT and BOXPARK are hiring a Customer Service Executive to join a small, close-knit team. You will handle inquiries, give facility tours, prepare quotations and invoices, and build lasting relationships with customers at our Chai Chee Lane facility.

The ideal candidate has 1–2 years in customer service or related roles, excellent communication, and a genuine passion for service. Microsoft Excel proficiency is a plus; 5-day work week may include Saturdays.

Qualifications

• 1–2 years of experience in customer service or related role (fresh graduates with strong attitude welcomed).
• Strong communication and interpersonal skills; enjoys working with people.

Responsibilities

• Proactively manage customer enquiries via phone, email, and in-person at both STARVAULT and BOXPARK.
• Conduct facility tours and show customers around the vault and storage units, explaining features, pricing, and processes clearly.
• Prepare and issue quotations for safe deposit boxes and storage units.
• Generate invoices, process payments, and assist with payment collection.
• Provide pre-sales and after-sales support, including onboarding, registration, and follow-up.
• Maintain accurate customer records and documentation.
• Build and maintain strong customer relationships with a focus on service excellence.

Skills

Customer service

Sales support

Interpersonal skills

Communication

Tools

Microsoft Excel

Job description

We are looking for a Customer Service Executive to join our small, close-knit team at STARVAULT and BOXPARK. This role is central to delivering the excellent customer experience we are known for.

The successful candidate will serve customers across both STARVAULT (automated safe deposit boxes) and BOXPARK (self-storage) at our facility at 506 Chai Chee Lane. You will be the face of the company — handling enquiries, showing customers around, preparing quotations and invoices, and building lasting relationships.

Key Responsibilities

• Proactively manage customer enquiries via phone, email, and in-person at both STARVAULT and BOXPARK.
• Conduct facility tours and show customers around the vault and storage units, explaining features, pricing, and processes clearly.
• Prepare and issue quotations for safe deposit boxes and storage units.
• Generate invoices, process payments, and assist with payment collection.
• Provide pre-sales and after-sales support, including onboarding, registration, and follow-up.
• Maintain accurate customer records and documentation.
• Build and maintain strong customer relationships with a focus on service excellence.
• Perform any other ad-hoc duties as assigned based on business needs.

Job Requirements

• At least 1–2 years of experience in customer service, sales support, or a similar customer-facing role (fresh graduates with strong attitude are welcome).
• Strong communication and interpersonal skills; enjoys working with people.
• Customer-oriented mindset with a genuine passion for delivering excellent service.
• Proficient in Microsoft Excel and basic office software.
• Positive attitude, willingness to learn, and ability to work as part of a small team.
• Able to work a 5-day week that includes Saturday.