Customer Service Executive

TBC AVENTRE PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Sales incentives

Training and development

Annual leave and medical benefits

Other benefits

Job summary

Urbanspace - Workspace & Self Storage is seeking a friendly and proactive Customer Service & Sales Executive to guide customers from first enquiry through move-in, and to maintain a welcoming, well-organised facility.

The role covers client inquiries via WhatsApp, phone and email, on-site viewings, quotations, reservations, and CRM data entry, with training and sales incentives in a full-time position based in the Bukit Merah/Alexandra area of Singapore.

Qualifications

• Minimum 1 year in customer service, sales, retail or similar.
• Clear verbal and written communication in professional messages.
• GCE 'N' or 'O' Level or equivalent.

Responsibilities

• Handle customer enquiries and bookings via WhatsApp, calls, email, and walk-ins.
• Present storage options, conduct on-site viewings and quotations.
• Manage reservations, agreements, renewals, payments, move-ins/outs in CRM.
• Coordinate with operations to maintain customer satisfaction.

Skills

Customer service

Sales

Communication

Education

GCE 'N' or 'O' Level

Tools

CRM

Storage management systems

Job description

Customer Service & Sales Executive

Urbanspace - Workspace & Self Storage

Employment Type: Full-time

Monthly Salary: $2500 to $3500

Work Location: Bukit Merah; Alexandra Area

Working Hours: 9am to 6pm

About Urbanspace Self Storage

Urbanspace provides flexible self-storage and workspace solutions for individuals and businesses. From homeowners who need extra space to entrepreneurs managing business inventory, we help customers find practical solutions that suit their needs.

We are looking for a friendly, proactive and organised Customer Service & Sales Executive to join our team. You will guide customers from their first enquiry through to move-in, provide attentive service throughout their stay, and help keep our facility welcoming and well organised.

If you enjoy meeting people, solving problems and turning enquiries into satisfied customers, we would love to hear from you.

Your Key Responsibilities

Customer Enquiries & Sales

• Respond promptly and professionally to enquiries through WhatsApp, telephone, email, online channels and walk-ins.
• Understand each customer's storage requirements, budget and preferred move-in date, and recommend suitable units and services.
• Conduct on-site viewings, explain our facilities and rental options clearly, and help customers make informed decisions.
• Prepare quotations and follow up on enquiries to secure bookings and achieve individual and team sales targets.

Customer Service & Account Management

• Handle reservations, rental agreements, renewals, payments, move-ins and move-outs accurately and efficiently.
• Build positive customer relationships, assist with ongoing enquiries and identify opportunities to support additional storage needs.
• Resolve service issues and complaints calmly and professionally, coordinating with the relevant team when further assistance is required.

Facility & Operational Support

• Report maintenance or safety issues promptly and coordinate with the operations team and service providers on follow-up actions.
• Monitor and organise packing materials, merchandise and other operational supplies.

Administration & Teamwork

• Keep customer information, quotations, follow-up activities and transaction records accurate and up to date in our CRM and operational systems.
• Work closely with colleagues across sales, marketing and operations to ensure a smooth customer experience.

What We Are Looking For

• At least GCE 'N' or 'O' Level, or an equivalent qualification.
• At least 1 year of experience in customer service, sales, retail, hospitality or a related role.
• Clear verbal and written communication skills, including the ability to write professional WhatsApp messages and emails.
• A friendly, approachable manner and a willingness to understand and help customers.
• Confidence in recommending solutions, following up on enquiries and working towards sales targets.
• Good organisation and attention to detail when handling agreements, payments and customer records.
• Comfort using everyday digital tools, with a willingness to learn our CRM and storage management systems.
• The ability to work independently, support colleagues and remain calm when handling competing priorities.

Why Join Urbanspace?

This is a hands-on role where you can develop skills across customer service, sales and daily operations. You will work with a variety of customers and see the direct impact of your efforts in helping them find the space they need.

We value good service, teamwork, continuous learning and personal growth .

Our Employment Package

• Sales incentives
• Training and development
• Annual leave and medical benefits
• Other benefits