Operations Manager

Dou Yee Enterprises (S) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Operations Manager oversees the daily operations of Boxpark's self-storage business and STARVAULT’s automated safe deposit box business, while leading and developing the sales and customer service team.

The ideal candidate is a self-motivated, hands-on all-rounder with strong logical and analytical thinking skills, a willingness to learn the operating systems, and the initiative to identify problems and improve operational efficiency, processes, and systems.

Qualifications

• Experience in managing a customer-facing or operations team.
• Strong leadership, coaching, and people management skills.
• Good logical and analytical thinking, with the ability to troubleshoot problems and interpret operational data.
• Willingness to learn new systems and develop a thorough understanding of operational processes.
• Self-motivated, hands-on, and proactive in identifying and implementing improvements.
• Well-organised, accountable, and able to maintain high standards of confidentiality and professionalism.

Responsibilities

• Lead, coach, and manage the sales and customer service team.
• Set performance targets, monitor results, and provide regular feedback, guidance, and training.
• Ensure adequate team coverage and consistent service standards.
• Oversee the daily operations of the self-storage and automated safe deposit box businesses.
• Monitor occupancy, customer contracts, billing accuracy, collections, and move‑in/move‑out processes.
• Ensure security protocols, facility standards, and operational procedures are properly maintained.
• Identify and resolve operational issues, escalating complex matters when necessary.
• Develop a strong working knowledge of the storage management system, Gunnebo robotic vault system, and security and access control systems.
• Use the systems to supervise daily operations, monitor activities, and generate and analyse operational reports.
• Apply logical and analytical thinking to troubleshoot issues, identify root causes, and implement practical solutions.
• Proactively identify opportunities to improve operational efficiency, processes, and systems.

Skills

Leadership

Analytical thinking

People management

Operational improvement

Systems learning

Security protocols

Tools

Gunnebo robotic vault system

Storage management system

Job description

The Operations Manager oversees the daily operations of Boxpark's self-storage business and STARVAULT’s automated safe deposit box business, while leading and developing the sales and customer service team.

The ideal candidate is a self-motivated, hands-on all-rounder with strong logical and analytical thinking skills, a willingness to learn the operating systems, and the initiative to identify problems and improve operational efficiency, processes, and systems.

Job Description

1. Team Management

• Lead, coach, and manage the sales and customer service team.

• Set performance targets, monitor results, and provide regular feedback, guidance, and training.

• Ensure adequate team coverage and consistent service standards.

2. Operations Management

• Oversee the daily operations of the self-storage and automated safe deposit box businesses.

• Monitor occupancy, customer contracts, billing accuracy, collections, and move‑in/move‑out processes.

• Ensure security protocols, facility standards, and operational procedures are properly maintained.

• Identify and resolve operational issues, escalating complex matters when necessary.

3. Systems Management & Continuous Improvement

• Develop a strong working knowledge of the storage management system, Gunnebo robotic vault system, and security and access control systems.

• Use the systems to supervise daily operations, monitor activities, and generate and analyse operational reports.

• Apply logical and analytical thinking to troubleshoot issues, identify root causes, and implement practical solutions.

• Proactively identify opportunities to improve operational efficiency, processes, and systems.
  

Job Requirement

• Experience in managing a customer-facing or operations team.

• Strong leadership, coaching, and people management skills.

• Good logical and analytical thinking, with the ability to troubleshoot problems and interpret operational data.

• Willingness to learn new systems and develop a thorough understanding of operational processes.

• Self-motivated, hands‑on, and proactive in identifying and implementing improvements.

• Well‑organised, accountable, and able to maintain high standards of confidentiality and professionalism.