Customer Service Executive | Warehouse & Storage

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is hiring for a customer-focused role handling walk-ins, sign-ups, and payments while ensuring safety and cleanliness of the facility. You will interact with customers, tenants, and visitors, assess storage needs, and coordinate with internal teams to deliver seamless service.

The position requires up to date records management, independence, and a commitment to high-quality service. Prior experience in customer service or sales is preferred.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to greet customers and handle inquiries professionally.
• Maintain accurate documentation and records.
• Willingness to learn and deliver high quality service.

Responsibilities

• Greet and assist customers, visitors, and tenants.
• Assess storage needs and recommend units and services.
• Handle branch transactions including sign-ups and payments.
• Address complaints and resolve issues professionally.
• Manage inventory of supplies and merchandising materials.
• Conduct facility inspections to ensure safety and cleanliness.
• Coordinate maintenance with internal teams and vendors.
• Maintain accurate customer records and liaise with back-office teams.

Skills

Customer service

Sales

Communication

Record keeping

Independent work

Education

GCE O/N Levels

Job description

Brief Summary

Join a dynamic team focused on delivering exceptional customer experiences. This role involves engaging directly with customers while supporting branch and facility operations to ensure safety and satisfaction.

Responsibilities

• Greet and assist customers, visitors, and tenants through walk-ins or appointments.
• Assess customers' storage needs and recommend suitable storage units and services.
• Handle branch transactions, including sign-ups, payments, move-ins, move-outs, and merchandise sales.
• Address customer complaints and resolve issues professionally.
• Manage inventory, including supplies, merchandise, and marketing materials.
• Conduct facility inspections and ensure safety and cleanliness standards are maintained.
• Coordinate routine maintenance and facility checks with internal teams and vendors.
• Maintain accurate customer records and documentation.
• Liaise with back-office teams on administrative matters.

Requirements

• Minimum GCE 'N' or 'O' Level.
• At least 1 year of relevant experience, preferably in customer service or sales.
• Self-motivated, detail-oriented, and able to work independently.
• Willingness to learn and committed to delivering high-quality service.