Customer Service Executive

HUTTONS ASIA PTE LTD; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

HUTTONS ASIA PTE LTD is seeking a proactive Customer Service Associate to support agents and clients across email and phone channels. You will assist with onboarding/offboarding, process reimbursements, and route queries to the correct departments.

Daily mailbox management, showflat event support, and ad hoc duties may be required. Diploma holders with extroverted personalities are welcomed, and knowledge of real estate is a plus.

Qualifications

• Experience in handling customer inquiries via phone and email.
• Ability to navigate multiple departments and routes queries.
• Strong communication and interpersonal skills.

Responsibilities

• Attend to agents’ requests and inquiries via email and phone.
• Assist in onboarding and offboarding of agents.
• Manage and forward mailbox to the relevant departments.
• Update agent records in the system.
• Support showflat launches and events as needed.

Skills

Customer service

Phone support

Email handling

Education

Diploma or equivalent

Job description

Job Description:

Attending to agents’ requests and inquiries via email and phone including transfer of calls to relevant departments

Attend to client’s enquiries and complaints professionally

Manage and handle customer service mailbox and forwarding to the relevant departments

Update personal particulars of agents in system as and when necessary

Assist in agents’ on & off boarding process

Process any reimbursement requests to agents

Daily collection of mails and distribution of mails to relevant departments including agents

Assist agents over the counter and assisting the team and other departments

Occasionally assisting at showflat launches and events

Any other ad hoc duties may be required

Requirements:

• Diploma or equivalent and above

• Extrovert personality is a plus point

• Knowledge in real estate industry is an added advantage