Customer Service Executive

PE PHARMA PTE. LTD.; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

PE PHARMA PTE. LTD. is seeking a Customer Service Executive for a 6-month internship. You will interact with customers, assist sales staff, and help with orders, invoices, and delivery updates. The role requires handling inquiries, maintaining records, and coordinating with accounts and marketing tasks.

The position suits diploma holders or interns looking to gain hands-on experience in sales operations and customer service within a dynamic team in Singapore.

Qualifications

• Diploma holders or interns available for a 6-month internship.
• Willingness to learn and handle multiple tasks.

Responsibilities

• Attend to customers who call-in with enquiries, quotations or complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and actions taken.
• Process sales orders, delivery orders and tax invoices.
• Provide delivery status or updates of customers’ orders, coordinate changes if necessary.
• Coordinate with accounts for debit/credit notes and goods return.
• Procurement planning, issue Purchase Orders and update outstanding purchase orders.
• Support tasks related to sales and marketing.
• Manage local marketing activities such as exhibitions, advertisements, contact to agencies.

Skills

Customer service

Communication

Administrative support

Record keeping

Education

Diploma or equivalent

Tools

MS Office

Job description

Overall Responsibility

The Customer Service Executive may be expected to work at various levels, from direct liaison with management to the front end of the business dealing directly with principals and customers. You are expected to understand our customers’ requirements and exceed their expectations whenever possible. The main aim is to provide operational efficiency with the goal of attaining excellent customer service.

Essential Functions

• Customer Service Executive is to ensure that the company delivers the highest standards of service to customers at all times in order to maximize customer satisfaction.
• Attend to customers who call-in with enquires, quotations, complaints or directing them to the appropriate salesperson.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Follow up to ensure that appropriate actions are taken on customers’ requests.
• Assist salespersons to prepare quotations for customers.
• Process sales orders, delivery orders and tax invoices.
• Provide delivery status or updates of customers’ orders, coordinate changes if necessary.
• Update changes in customers’ information
• Update inventory records, customers’ sales records and price change information.
• Coordinate with accounts department for debit/credit notes and goods return.
• Pick and and pack of goods for delivery to customers.
• Procurement planning, issue Purchase Orders and update outstanding purchase order
• Provide basic financial data entry support when required.
• Supporting the team and business partners in their commercial activities.
• To support tasks associated with sales and marketing in generating and supporting sales.
• Manage local marketing activities such as exhibitions, advertisements, contact to agencies etc.
• Perform any other Ad Hoc projects and assignments as and when required.

Qualifications:

• Open to diploma holders and interns available for a 6-month internship.