Customer Service Executive

HUTTONS ASIA PTE. LTD.; Singapore; Presencial; SGD 28.000 - 42.000; Jornada completa

Descripción de la vacante

HUTTONS ASIA PTE. LTD. is seeking a client-focused support staff to handle agents’ inquiries via email and phone, manage mail, and assist in onboarding and showflat events. You will work across departments to ensure smooth operations and timely responses.

The role benefits from an extrovert personality and knowledge of the real estate industry, with duties spanning administrative support, document updates, and ad hoc assignments as needed.

Formación

• Diploma or equivalent is required.
• Extrovert personality is a plus.
• Knowledge in the real estate industry is an added advantage.

Responsabilidades

• Attend to agents’ requests and inquiries via email and phone including transfer of calls to relevant departments.
• Attend to client’s enquiries and complaints professionally.
• Manage and handle customer service mailbox and forwarding to relevant departments.
• Update personal particulars of agents in system as and when necessary.
• Assist in agents’ on & off boarding process
• Process any reimbursement requests to agents.
• Daily collection of mails and distribution of mails to relevant departments including agents.
• Assist agents over the counter and assisting the team and other departments.
• Occasionally assisting at showflat launches and events.
• Any other ad hoc duties may be required.

Conocimientos

Extrovert personality

Educación

Diploma or equivalent

Descripción del empleo

Job Description:

Attending to agents’ requests and inquiries via email and phone including transfer of calls to relevant departments

Attend to client’s enquiries and complaints professionally

Manage and handle customer service mailbox and forwarding to the relevant departments

Update personal particulars of agents in system as and when necessary

Assist in agents’ on & off boarding process

Process any reimbursement requests to agents

Daily collection of mails and distribution of mails to relevant departments including agents

Assist agents over the counter and assisting the team and other departments

Occasionally assisting at showflat launches and events

Any other ad hoc duties may be required

Requirements:

• Diploma or equivalent and above

• Extrovert personality is a plus point

• Knowledge in real estate industry is an added advantage