Customer Service Executive (Email)

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

REVUP PROSERVICES PTE. LTD. is seeking a detail-oriented Customer Service Executive to support its backend operations in Singapore.

You will handle queries via email, live chat, and ticketing, investigate issues, and coordinate with internal teams to ensure timely resolutions. The role emphasizes accuracy, patience, and the ability to manage multiple cases while meeting response-time and quality standards. Fresh graduates are welcome to apply, with training provided to ensure mastery of internal

Qualifications

• N-Level, O-Level, NITEC, Diploma or equivalent qualification.
• Previous experience in customer service, backend support, operations or case management is advantageous.
• Strong written and verbal communication skills.
• Patient and service-oriented, with the ability to handle complaints professionally.
• Fresh graduates with strong communication and problem-solving abilities are welcome to apply.

Responsibilities

• Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.
• Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.
• Provide clear and timely updates to customers throughout the resolution process.
• Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.
• Escalate technical, payment, fraud or safety-related matters according to established procedures.
• Maintain complete and accurate case records, supporting documents and follow-up actions.
• Meet response-time, productivity, service-level and quality standards.
• Identify recurring service issues and provide feedback to support process improvements.
• Maintain response templates, standard operating procedures and internal knowledge resources.
• Perform other customer-service and operational duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Problem solving

Education

N-Level / O-Level / NITEC / Diploma

Tools

Microsoft Office

CRM systems

Job description

About the Role

Our client is an established technology-enabled mobility company seeking a detail-oriented Customer Service Executive to support its backend customer-service operations.

You will manage service enquiries through digital support channels, investigate account and transaction-related issues, and coordinate with internal teams to ensure timely and accurate resolutions.

Key Responsibilities

• Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.

• Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.

• Provide clear and timely updates to customers throughout the resolution process.

• Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.

• Escalate technical, payment, fraud or safety-related matters according to established procedures.

• Maintain complete and accurate case records, supporting documents and follow-up actions.

• Meet response-time, productivity, service-level and quality standards.

• Identify recurring service issues and provide feedback to support process improvements.

• Maintain response templates, standard operating procedures and internal knowledge resources.

• Perform other customer-service and operational duties as assigned.

Requirements

• N-Level, O-Level, NITEC, Diploma or equivalent qualification.

• Previous experience in customer service, backend support, operations or case management is advantageous.

• Strong written and verbal communication skills.

• Patient and service-oriented, with the ability to handle complaints professionally.

• Strong attention to detail and ability to manage multiple cases simultaneously.

• Comfortable using customer-service platforms, internal systems and Microsoft Office applications.

• Able to investigate issues systematically and coordinate with different stakeholders.

• Fresh graduates with strong communication and problem-solving abilities are welcome to apply.

What We Are Looking For

• Customer-focused and empathetic

• Responsible and attentive to detail

• Calm when handling challenging cases

• Comfortable working in a fast-paced environment

• Collaborative and proactive in resolving issues

• Interested in improving service processes and customer outcomes