Customer Service Coordinator – Home Appliances

Search Personnel Pte Ltd; Singapore; On-site; SGD 17,000 - 28,000; Full time

Benefits offered by this job

14 days annual leave

Medical

Job summary

Search Personnel Pte Ltd is recruiting a Customer Service Coordinator for a permanent role in Singapore. You will handle customer inquiries via calls, emails, and walk-ins, and coordinate technician appointments from the Ubi location.

Applicants with customer service or admin experience will be considered; familiarity with CRM systems and Google Sheets is a plus. Training provided, with a Monday–Friday schedule and alt Saturday work.

Qualifications

• Customer service or administrative experience is advantageous.
• Basic knowledge of home appliances will be useful.
• Familiar with CRM systems, Google Sheets or similar applications.
• Good communication and organisational skills.
• Customer-focused and able to manage multiple enquiries.
• No experience required, training will be provided!

Responsibilities

• Handle incoming calls, emails, messages and walk-in enquiries.
• Schedule and coordinate technician appointments.
• Liaise with customers, partner brands and internal teams.
• Update completed job details accurately in the system.
• Provide basic product or service information to customers.
• Support general administrative and operational duties.

Skills

Customer service

Communication

Organisational skills

CRM systems

Google Sheets

Tools

CRM systems

Google Sheets

Job description

• Position: Customer Service Coordinator – Home Appliances

• Location: Ubi

• Working Days: Monday to Friday, Alternate Saturday

• Working Hours: 8.45AM to 5.30PM, Saturday - 8.45AM to 12.30PM

• Salary: Basic up to $2,500 Basic

• Benefits: 14 Days Annual Leave + Medical

• Duration: Permanent

Why Join?

• Our client is an established home appliance service provider supporting customers across Singapore. They are seeking a Customer Service Coordinator to handle customer enquiries, technician scheduling and daily service coordination.

Responsibilities:

• Handle incoming calls, emails, messages and walk-in enquiries.

• Schedule and coordinate technician appointments.

• Liaise with customers, partner brands and internal teams.

• Update completed job details accurately in the system.

• Provide basic product or service information to customers.

• Support general administrative and operational duties.

Requirements:

• Customer service or administrative experience is advantageous.

• Basic knowledge of home appliances will be useful.

• Familiar with CRM systems, Google Sheets or similar applications.

• Good communication and organisational skills.

• Customer-focused and able to manage multiple enquiries.

• No experience required, training will be provided!

Our shortlisting process takes 3 working days, and only shortlisted candidates will be contacted.

If you do not hear from us within this period, your application was not shortlisted. We encourage you to continue your job search, and we will contact you should a suitable opportunity arise. We wish you all the best.