Customer Service Executive

INSPIRE MUM & BABY PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

INSPIRE MUM & BABY PTE. LTD. is seeking a customer-focused frontline coordinator to manage enquiries, bookings, and centre operations at our Singapore centre.

You will liaise with instructors, nurture customer relationships across email, chat, and social media, and support sales targets while working weekends. The role requires strong communication, organizational skills, and experience with CRM systems; weekend availability is essential and you will be part of a dynamic, customer-centric

Qualifications

• Proven experience in customer service.
• Strong interpersonal and communication skills.
• Organizational skills to manage bookings and centre operations.
• Proficiency with digital communication tools and CRM systems.
• Sales-oriented mindset with ability to promote services and drive renewals.
• Availability to work on weekends.
• Team player with proactive problem-solving and multitasking.

Responsibilities

• Handle customer inquiries across channels ensuring a seamless experience.
• Oversee centre cleanliness and organization and manage customer flow.
• Coordinate with instructors to manage bookings and scheduling of classes.
• Build and maintain relationships with customers via email, chat, and social media.
• Support sales initiatives by following up on trial bookings and renewals; aim for sales targets.

Skills

Customer service

Scheduling

Sales

Communication

Tools

CRM systems

Job description

Job Description:

• Customer Enquiries & Management: Handle customer inquiries promptly and professionally across various channels, ensuring a seamless experience.
• Centre Management: Oversee the cleanliness and organization of the centre, manage customer flow, and ensure a positive experience for everyone.
• Instructor Coordination: Liaise with instructors to manage bookings and ensure smooth scheduling of classes.
• Customer Relationship Management: Build and maintain strong relationships with customers through digital mediums such as email, chat, and social media platforms.
• Sales Generation & Follow-Up: Support sales initiatives by following up on trial bookings, encouraging renewals, and achieving sales targets.

Requirements:

• Proven experience in customer service, preferably in a service-oriented or educational environment.
• Strong interpersonal and communication skills, with the ability to handle customer interactions empathetically and efficiently.
• Organizational skills to manage bookings, schedules, and centre operations effectively.
• Proficiency in digital communication tools and CRM systems.
• Sales-oriented mindset with the ability to promote services and drive renewals.
• Availability to work on weekends
• Team player with a proactive approach to problem-solving and multitasking.

Why Join Us?

• Be part of a passionate team focused on creating memorable customer experiences.
• Opportunity to grow your skills and career in a supportive environment.
• Work in a dynamic and engaging workplace with a focus on customer satisfaction.