Customer Service Executive

SMP GLOBAL PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

SMP Global Pte Ltd is seeking a motivated Customer Service Assistant to join our Singapore team, supporting day-to-day freight forwarding and logistics activities and acting as a coordination point among customers, operations, carriers and overseas agents. The successful candidate will attend to inquiries, coordinate air/sea freight and trucking from booking to delivery, and provide timely shipment updates.

Fresh graduates are welcome; training will be provided.

Qualifications

• Minimum GCE 'O' Level, Nitec/Higher Nitec, Diploma or equivalent.
• Fresh graduates welcome; training provided.
• Good written and verbal communication skills.
• Proficient in Microsoft Office applications.
• Organised, responsible and attentive to details.
• Able to multitask in a fast-paced environment.
• Good interpersonal skills and a customer-focused mindset.

Responsibilities

• Attend to customer enquiries and provide prompt and professional customer service.
• Coordinate air freight, sea freight, trucking and cross-border shipments from booking to final delivery.
• Provide customers with timely shipment status updates and follow up on milestones.
• Liaise with shipping lines, airlines, co-loaders, hauliers, warehouses, customs brokers and overseas agents.
• Coordinate with internal Operations and Sales teams to ensure customer requirements are fulfilled.
• Arrange bookings, collections, deliveries and other shipment-related activities.
• Prepare and check shipping documents, including Bills of Lading, Air Waybills, shipping instructions and delivery orders.
• Assist with freight quotations, rate enquiries and basic shipment costing when required.
• Monitor shipment schedules and address delays or issues promptly.
• Handle customer feedback and escalate important matters when necessary.
• Maintain accurate shipment records and supporting documentation.
• Ensure completion of jobs and documents for billing.
• Coordinate with overseas offices and international partners on shipments.
• Provide general administrative and operational support to the team.

Skills

Customer service

Communication skills

Microsoft Office

Organised

Multitasking

Team player

Detail-oriented

Independent

Education

GCE 'O' Level / Nitec / Diploma or equivalent

Tools

Microsoft Office

Job description

SMP Global Pte Ltd is looking for a motivated and service-oriented Customer Service Assistant to join our Singapore team.

The successful candidate will support our day-to-day freight forwarding and logistics activities, serving as an important coordination point between customers, operations, transporters, carriers, overseas agents and our regional offices.

Key Responsibilities

• Attend to customer enquiries and provide prompt and professional customer service.
• Coordinate air freight, sea freight, trucking and cross-border shipments from booking to final delivery.
• Provide customers with timely shipment status updates and follow up proactively on shipment milestones.
• Liaise with shipping lines, airlines, co-loaders, hauliers, warehouses, customs brokers and overseas agents.
• Coordinate closely with internal Operations and Sales teams to ensure customers’ requirements are properly fulfilled.
• Arrange bookings, collections, deliveries and other shipment-related activities.
• Prepare and check shipping documents, including Bills of Lading, Air Waybills, shipping instructions, delivery orders and other relevant documentation.
• Assist with freight quotations, rate enquiries and basic shipment costing when required.
• Monitor shipment schedules and promptly address delays, discrepancies or operational issues.
• Handle customer feedback and service issues professionally and escalation important matters when necessary.
• Maintain accurate shipment records and supporting documentation in the company's system.
• Ensure completed jobs and relevant supporting documents are properly submitted for billing.
• Coordinate with SMP's overseas offices and international partners on regional and cross-border shipments.
• Provide general administrative and operational support to the team when required.

Requirements

• Minimum GCE 'O' Level, Nitec/Higher Nitec, Diploma or equivalent.
• Experience in freight forwarding, logistics, shipping or transportation will be an advantage.
• Fresh graduates and candidates without prior logistics experience are welcome to apply. Training will be provided.
• Good written and verbal communication skills.
• Proficient in Microsoft Office applications.
• Organised, responsible and attentive to details.
• Able to multitask and work effectively in a fast-paced environment.
• Good interpersonal skills and a customer-focused mindset.
• Able to work independently while being a strong team player.
• Positive attitude with a willingness to learn and take on new responsibilities.

What We Value

We are looking for someone who is:

• Customer-Focused
• Responsible
• Proactive
• Positive
• Team-Oriented
• Detail-Oriented
• Willing to Learn

Why Join SMP Global?

At SMP Global, we believe in developing people together with the growth of our business.

You will gain hands-on exposure to different areas of the logistics and supply chain industry, including international freight forwarding, transportation, warehousing and regional logistics coordination.

For candidates who demonstrate good performance, initiative and commitment, there will be opportunities to take on greater responsibilities and develop your career within the SMP Group.

Join us and grow together with SMP.