Centre Success Manager

LCENTRAL (HOUGANG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Training and ongoing support

Career development opportunities

Dynamic collaborative team environment

Job summary

LCENTRAL (HOUGANG) PTE. LTD. is seeking a motivated Customer Success Manager to own the customer experience, enrolment growth, and day-to-day operations of the centre in Singapore. You will be a primary contact for parents from initial enquiry through enrolment, progression, and renewal.

The role blends customer service, sales and operations, requiring ownership, a proactive mindset, and the ability to work with centre staff to meet growth targets.

Qualifications

• Diploma/Degree with relevant experience in customer service, sales, education, or centre operations.
• Strong communication and interpersonal skills are essential.
• Customer-focused, proactive and results-oriented.
• Comfortable with sales, follow-ups and working towards targets.
• Strong organisational skills with good attention to detail.

Responsibilities

• Manage enquiries and build strong relationships with prospective and existing parents.
• Understand students' learning needs and recommend suitable LCentral programmes.
• Follow up on enquiries, assessments and trial lessons to drive enrolment and achieve conversion targets.
• Build strong relationships with existing families to support student retention, renewals and progression.
• Monitor centre performance indicators including leads, enrolments, conversion, withdrawals and student growth.
• Handle parent feedback professionally and ensure timely follow-up.
• Support centre marketing, events and lead-generation activities.
• Oversee daily centre operations including class schedules, student attendance, payments and administrative matters.
• Work with teachers to provide timely updates on learning progress.
• Lead and support the centre team to maintain high standards of customer service and operations.
• Work towards enrolment, retention and growth targets.

Skills

Strong communication & interpersonal

Customer-focused

Proactive and results-oriented

Sales follow-ups and targets

Organisational skills & attention to 2

Education

Diploma or Degree in relevant field

Job description

We are looking for a motivated and commercially minded Customer Success Manager to take ownership of the customer experience, enrolment growth and day-to-day operations of an LCentral centre.

As the Customer Success Manager, you will play a key role in the success of the centre. You will be one of the main points of contact for parents, from their first enquiry and assessment through enrolment, programme progression and renewal.

Beyond providing excellent customer service, you will be responsible for turning enquiries into enrolments, building lasting relationships with families, improving student retention and working with the centre team to achieve its growth targets.

This is a hands-on role suited to someone who enjoys interacting with people, takes ownership of results and is comfortable balancing customer service, sales, operations and team coordination.

Key Responsibilities

• Manage enquiries and build strong relationships with prospective and existing parents.
• Understand students' learning needs and recommend suitable LCentral programmes.
• Follow up on enquiries, assessments and trial lessons to drive enrolment and achieve conversion targets.
• Build strong relationships with existing families to support student retention, renewals and programme progression.
• Monitor key centre performance indicators, including leads, enrolments, conversion, withdrawals and student growth.
• Handle parent feedback and concerns professionally and ensure timely follow-up.
• Support centre-based marketing, events and lead-generation activities.
• Oversee daily centre operations, including class schedules, student attendance, payments and administrative matters.
• Work closely with teachers to ensure parents receive timely updates on their child's learning progress.
• Lead and support the centre team in maintaining high standards of customer service and centre operations.
• Work towards the centre's enrolment, retention and overall growth targets.

Requirements

• Diploma/Degree with relevant experience in customer service, sales, education, retail, hospitality or centre operations.
• Strong communication and interpersonal skills.
• Customer-focused, proactive and results-oriented.
• Comfortable with sales, follow-ups and working towards targets.
• Strong organisational skills with good attention to detail.
• Able to take ownership, solve problems and manage multiple priorities.
• Experience in the education/enrichment industry or team supervision is an advantage.
• Able to work weekday afternoons/evenings and weekends.

What We Offer

• Training and ongoing support.
• Opportunities for career development and progression.
• A dynamic and collaborative working environment.
• A role where you can directly contribute to the growth of the centre and make a difference in students' learning journeys.

If you enjoy working with people, building relationships and achieving results, we would love to hear from you.