Customer Service Engineering Assistant

SWISSLOG HEALTHCARE ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

SWISSLOG HEALTHCARE ASIA PACIFIC PTE. LTD. is seeking a CS Engineering Assistant to provide frontline onsite support for Pharmacy Automation (PA) systems. You will monitor systems, perform preventive maintenance, diagnose faults, and escalate complex issues while maintaining safety and compliance on customer sites.

The role requires 1–3 years in technical service, strong communication, and the ability to work independently within a team to ensure uptime and excellent customer service.

Qualifications

• Nitec/ Higher Nitec or Diploma in Engineering or related field.
• 1–3 years of experience in technical service, maintenance, or equipment support.
• Basic knowledge of mechanical, electrical, and automated systems.
• Willing to work onsite and support shift operations if required.

Responsibilities

• Act as first point of contact for onsite operational and technical support.
• Monitor system performance and ensure maximum system availability.
• Perform preventive maintenance, inspections, cleaning, and checks.
• Diagnose and resolve first-level faults and perform repairs or replacements.
• Escalate complex issues to Team Lead and Tier 2/3 support and follow through to resolution.
• Provide timely updates and technical assistance to pharmacy users.

Skills

On-site support

Troubleshooting

Customer service

Team collaboration

Education

Nitec/Higher Nitec/Diploma in Engineering or related field

Tools

Service ticketing systems

Microsoft Office

Job description

CS Engineering Assistant provides frontline onsite support for Pharmacy Automation (PA) systems, ensuring safe, reliable, and uninterrupted operations. The role is responsible for system monitoring, maintenance, troubleshooting, customer support, and escalation of technical issues when required.

Key Responsibilities

• Serve as the first point of contact for onsite operational and technical support.
• Monitor system performance and ensure maximum system availability.
• Perform preventive maintenance, inspections, cleaning, and functional checks.
• Diagnose and resolve first-level system faults and perform approved repairs or component replacements.
• Escalate complex issues to Team Lead and Tier 2/3 support teams and follow through until resolution.
• Support pharmacy users by providing timely updates and technical assistance.
• Maintain accurate service records, maintenance documentation, tools, spare parts, and inventory.
• Support achievement of service KPIs and SLAs, including uptime, response, and recovery targets.
• Adhere to all safety requirements, SOPs, and customer site regulations.
• Maintain the highest standards of medication and operational safety with a goal of zero drug safety incidents.

Requirements

• Nitec/Higher Nitec/Diploma in Engineering, Electronics, Electrical, Mechanical, Mechatronics, Automation, or related field.
• 1 to 3 years of experience in technical service, maintenance, field service, or equipment support (fresh graduates may be considered).
• Basic knowledge of mechanical, electrical, and automated systems.
• Ability to perform maintenance, troubleshooting, and first-level repairs.
• Good communication and customer service skills.
• Hands-on, proactive, and able to work independently and as part of a team.
• Familiarity with Microsoft Office and service ticketing systems is an advantage.
• Willing to work onsite and support shift operations if required.
• Experience in healthcare, pharmacy automation, medical devices, or service engineering environments is preferred.