Technical Engineer (After-Sales)

Leoch International; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Travel allowances

Technical training

Regional exposure

Growth path

HQ collaboration

Job summary

Leoch International, a global battery solutions provider, seeks a hands-on Technical Engineer to be the face of technical support across APAC. You will diagnose battery issues on customer sites, work with both lead-acid and lithium technologies, and shape after-sales service scalability in the region.

You will own issues end-to-end with a regional team and direct access to HQ engineering expertise, delivering training and supporting sales on technical matters while traveling within APAC as

Qualifications

• Diploma or above in Electrical / Electronic Engineering or related field.
• At least 2 years of technical or field service experience.
• Strong problem-solving mindset with a customer-first attitude.
• Good communication skills to engage customers and present technical topics.
• Proficiency in Microsoft Office and willingness to travel within APAC.

Responsibilities

• Visit customer sites to diagnose and resolve battery-related issues and evaluate field performance.
• Support testing, installation, commissioning, and post-commissioning activities.
• Provide responsive on-site, email, and phone technical support for lead-acid and lithium batteries.
• Deliver technical training and product presentations to customers and internal teams.
• Perform battery maintenance, health checks, and performance analysis on deployed systems.
• Manage end-to-end warranty claims, including evaluation, testing, documentation and resolution.
• Ensure products meet regulatory requirements and carry out quality checks when required.
• Maintain accurate technical records, reports, and SAP entries.
• Collaborate with HQ Technical Support, Global After-Sales and production teams to resolve complex issues.
• Support sales and tender activities on technical matters across APAC.

Skills

Problem-solving

Customer focus

Communication

Travel readiness

Site work

Education

Diploma or above in Electrical / Electronic Engineering

Tools

SAP

Microsoft Project

Job description

About the role

This is a hands-on Technical Engineer role where you will be the face of technical support in the APAC region. You will solve real problems on customer sites, work across both lead-acid and lithium battery technologies, and shape how after-sales service scales across APAC. You will have the autonomy to own issues end-to-end, backed by a collaborative regional team and direct access to HQ engineering expertise.

Key responsibilities

• Visit customer sites to diagnose and resolve battery-related issues, and evaluate battery performance in the field.

• Support testing, installation, commissioning, and post-commissioning activities.

• Provide responsive technical support (on-site, email, and phone) for lead-acid and lithium battery queries.

• Deliver technical training and product presentations to customers and internal teams.

• Perform battery maintenance, routine health checks, and performance analysis on deployed systems.

• Manage warranty claims end-to-end, from evaluation and local testing through documentation and resolution.

• Ensure products meet regulatory requirements and carry out quality checks where required.

• Maintain accurate technical records, reports, and SAP entries.

• Work with HQ Technical Support, Global After-Sales, and production teams in China to resolve complex technical issues.

• Support sales and tender activities on technical matters across the APAC region.

About you

• Diploma or above in Electrical / Electronic Engineering or a related field.

• At least 2 years of relevant technical or field service experience.

• Strong problem-solving mindset and a genuine customer-first attitude.

• Good communication skills, with the confidence to engage customers and present technical topics.

• Proficiency in Microsoft Office, and willingness to travel within the APAC region (typically planned in advance; occasional urgent trips).

• Comfortable with practical site work and occasional physical tasks as part of a team.

• Experience in the battery industry (lead-acid and/or lithium) is desirable.

• Familiarity with SAP or Microsoft Project is desirable.

About us

We are a global battery solutions provider whose products power telecom networks, data centres, industrial facilities, and renewable energy systems across the world. Our APAC after-sales team, based in Singapore, works hand-in-hand with our technical headquarters and production teams in China to keep our customers' systems running reliably.

Benefits

• Competitive salary package commensurate with experience, plus performance incentives.

• Travel allowances and full support for regional site work.

• Structured product and technical training, with exposure to both lead-acid and lithium technologies.

• Regional exposure and a clear growth path within a global organisation.

• A supportive, collaborative team culture with direct access to HQ engineering expertise.