Operations Specialist - Process Optimization, SPX Express

SPX Express; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SPX Express in Singapore is seeking an Operational Excellence Specialist to enhance their operational processes. Responsibilities include tracking delivery trends, developing reports, and creating new operational procedures to improve efficiency.

The ideal candidate should have a Degree in logistics or business and strong skills in MS Excel. The position requires excellent organizational abilities and effective communication skills in a fast-paced environment.

Qualifications

• Experience in logistics, customer service, or a related area is advantageous.
• Strong communication and interpersonal skills.
• Ability to multitask and maintain accuracy in a fast-paced environment.

Responsibilities

• Track delivery trends and investigate issues.
• Develop reports detailing issues and improvement plans.
• Create and implement new operational processes.
• Address escalated issues to ensure minimal disruption.

Skills

MS Excel proficiency

Numerical analysis

Organizational skills

Time management

Communication skills

Education

Diploma or Bachelor’s Degree in logistics, business administration, or a related field

Job description

About The Team

As an Operational Excellence Specialist for the SPX Express SG local team, you will play a crucial role in ensuring the seamless execution of our end-to-end operational processes. You will monitor KPIs, analyze performance trends, and lead initiatives to address operational challenges. Working closely with cross-functional teams, you will ensure that Shopee’s operational standards are maintained and improved, ultimately enhancing the customer experience.

Job Description

• Track delivery trends, including investigating stuck or lost parcels and extended lead times.
• Develop comprehensive reports detailing issues and proposing actionable improvement plans.
• Create and implement new operational processes.
• Draft and circulate standard operating procedures (SOPs) to ensure clarity and alignment across teams.
• Promptly address and resolve escalated issues such as misdelivered, stuck, lost, or damaged parcels, ensuring minimal disruption to operations.
• Support the testing and rollout of new operational features to enhance overall process efficiency.
• Perform sample quality checks on operational processes, including delivery proofs.
• Collaborate with relevant teams to drive continuous quality improvement initiatives.
• Manage and actively participate in mini-projects aimed at boosting operational efficiency and effectiveness.

Requirements

• Diploma or Bachelor’s Degree in logistics, business administration, or a related field.
• Working experience in logistics, customer service, or a related area is advantageous.
• Proficiency in MS Excel, with strong numerical skills to analyze trends and data effectively.
• Excellent organizational and time management abilities, with the capacity to work efficiently under pressure.
• Strong communication and interpersonal skills, with the ability to multitask and maintain accuracy in a fast-paced environment.