Customer Service Coordinator (West/Logistics)

THE HR ECOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics firm in Singapore seeks a candidate to provide customer service support, prepare shipping documentation, and ensure shipment accuracy. Responsibilities include coordinating warehouse activities and maintaining accurate inventory records. The position offers work from Monday to Friday, with hours from 11am to 8.30pm and a salary of up to $2600.

Responsibilities

• Provide customer service support via phone and email.
• Prepare shipping documents and import / export documentation.
• Monitor and ensure shipments are cleared and delivered.
• Ensure Key Performance Indexes are met.
• Coordinate with supervisor for warehouse activities.
• Collaborate with other departments for timely deliveries.
• Maintain accurate records of inventory levels.
• Perform general housekeeping within the workplace.
• Maintain a safe working environment.
• Perform job-related functions as assigned by superior.

Job description

Work location: West (Jurong)

Work Days: Mon - Fri

Work hours: 11am - 8.30pm

Salary: Up to $2600

Duties

• Provide customer service support via phone and email.
• Prepare shipping documents and import / export documentation by adhering to the SOP in place and invoicing of order once shipments had been closed.
• Monitor and ensure shipments being cleared and delivered as prescribed.
• Ensure Key Performance Indexes are met for all incoming and outgoing activities.
• Coordinate with supervisor for warehouse activities.
• Collaborate with other departments to fulfill orders and ensure timely deliveries.
• Ensure accuracy of all inventories. Maintain accurate records of inventory levels and report any discrepancies.
• Perform of general housekeeping within the workplace
• Maintain a safe working environment.
• Perform any other job-related functions as and when assigned by superior.